From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality driven company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s demands, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the organization to insure that we consistently meet or surpass our client’s requirements. CSI’s senior management team has worked to organize its Green Seal Cleaning Services strategy and operations around our customer’s needs, and to create and strengthen a way of life with high employee participation. Quality for CSI is a process of continuous improvement, not just an inspection program. What that means is supervisors and management must relay a standard of Green Seal Cleaning Services the line worker follows and trusts. To reach this high mark CSI has established the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, executing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers receive periodic quality reports by email or hard copy. These analysis documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Green Seal Cleaning Services. Every facility has different requirements that require us to customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achievement of service excellence for the client. CSI utilizes many traditional validation tools to ensure that we are continually providing the Green Seal Cleaning Services promised with the best quality. CSI's ecologically responsible products paired with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in minimizing exposure to possibly hazardous chemicals that can endanger the health and wellness of structure occupants, visitors and the cleansing personnels plus lowering the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, objectives goals and processes of the Council, and it continuously garners input from USGBC subscription and outdoors specialists whose involvement represents a diverse and broad coalition of building market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well recognized accreditation standard that differentiates green structures by style, construction and operation from the rest of the market, is a design standard to move building construction and operation towards sustainability, Is an integrated green building design training program. Utilization of micro fiber mops and cleaning clothing where applicable, Encouraging customers to utilize only "Green Sealed" consumables products, Administer center recycling programs, Install and utilize washer and clothes dryer facilities to launder micro fiber mops and clothes where suitable, Distribution of our survey cards to gather resident feedback so that we can evaluate and enhance our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally saving where facilities approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.