From our start in 1989 CSI International, Inc. has always been a customer focused and results guided company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all facets of the company to make sure that we continuously reach or surpass our customer’s requirements. CSI’s senior management team has worked to organize its Green Seal Cleaning Services strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a challenge of continuous advancement, not just an examination protocol. What that means is supervision and management must enforce a set directive of Green Seal Cleaning Services every employee follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, executing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These analysis documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Cleaning Services. Every company has different requirements that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the client. CSI utilizes multiple traditional validation tools to guarantee that we are consistently providing the Green Seal Cleaning Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Providers GS-42, develops environmental requirements for cleaning company of industrial, public, and institutional structures, including in-house and external cleaning company, to create a green cleaning program that protects human health and the environment. The standard takes a systems approach with cleansing. Guidance is provided for tools and products used for cleansing (exactly what is used for cleansing) and includes staff training and preparation (how cleansing is done). The standard also consists of emphasis on environmental enhancements that minimize toxicity, waste, and exposure to both structure residents and custodial personnel. The requirement can function as a tool to help business start to act to enhance their cleaning company and is offered for Green Seal accreditation. Benefits of G42: Relied on by Purchasers, No Dispute of Interest, Demonstrate Leadership, Open Doors to New Business.