From the beginning in 1989 CSI International, Inc. has been a client focused and results driven company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all departments and levels of the organization to insure that all employees continuously reach or surpass our client’s requirements. CSI’s upper management team has dedicated themselves to organize its Integrated Building Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with high employee involvement. Quality for CSI is a task of continuous advancement, not just an examination protocol. What that means is supervisors and management must communicate a standard of Integrated Building Services everyone follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, executing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These inspection reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Integrated Building Services. Every facility has unique challenges that require us to customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI uses several standard validation tools to guarantee that we are consistently delivering the Integrated Building Services promised with the best quality. CSI's environmentally responsible products paired with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" assists in decreasing exposure to potentially harmful chemicals that can endanger the health and wellness of building residents, visitors and the cleaning staffs plus minimizing the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Worker Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Reduce Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, goals goals and procedures of the Council, and it continuously gathers input from USGBC subscription and outdoors experts whose participation represents a diverse and broad coalition of structure industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well recognized accreditation requirement that identifies green structures by style, building and operation from the rest of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning up clothing where applicable, Encouraging customers to utilize only "Green Sealed" consumables products, Administer center recycling programs, Set up and make use of washer and dryer facilities to launder micro fiber mops and clothes where suitable, Circulation of our study cards to collect resident feedback so that we can assess and enhance our procedures and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally saving where facilities approval where possible. CSI can help you reach LEED Certification by executing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.