From our inception in 1989 CSI International, Inc. has always been a client focused and quality guided organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s expectations, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all facets of the organization to make sure that all employees consistently reach or exceed our client’s requirements. CSI’s senior management team has dedicated themselves to organize its Integrated Building Services strategy and operations around our customer’s needs, and to develop and strengthen a culture with full employee participation. Quality for CSI is a task of continuous improvement, not just an inspection program. It means supervisors and management must relay a set directive of Integrated Building Services everyone follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for measuring job performance, implementing training programs and recognizing and exceeding our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These analysis documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Building Services. Every building has different requirements that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the attainment of service excellence for the client. CSI uses many standard validation tools to ensure that we are consistently providing the Integrated Building Services promised with uncompromising quality. CSI's ecologically responsible products combined with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in decreasing exposure to possibly harmful chemicals that can endanger the health and wellness of structure residents, visitors and the cleansing staffs plus reducing the unfavorable impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Worker Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and processes of the Council, and it constantly gathers input from USGBC subscription and outside professionals whose involvement represents a diverse and broad coalition of structure industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, reliable and well recognized certification requirement that distinguishes green buildings by design, building and construction and operation from the remainder of the market, is a style guideline to move building construction and operation toward sustainability, Is an integrated green structure style training program. Usage of micro fiber mops and cleaning up clothing where appropriate, Motivating clients to utilize just "Green Sealed" consumables products, Administer center recycling programs, Install and utilize washer and clothes dryer facilities to wash micro fiber mops and clothing where appropriate, Distribution of our study cards to collect resident feedback so that we can evaluate and improve our procedures and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing digitally saving where centers approval where possible. CSI can help you reach LEED Certification by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.