CSI International, Inc., from the start in 1989, has been a client focused, quality driven company. CSI’s Quality Plan as its base a management practice and a set of teachings that are synchronized to all departments and positions of the organization to make sure that we constantly reach, if not exceed our customers’ needs. CSI’s upper management team has dedicated itself to orchestrate its service strategy and operations to be in line with our customers’ requirements, and to develop and sustain a culture with maximum employee envolvement. Quality for CSI is a process of continuous advancement, not just an inspection program. What that means is supervision and management must relay a set directive of Luxury Concierge Services the line worker follows and trusts. To achieve this goal CSI has established the job of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for assessing job performance, implementing training programs and identifying and exceeding our client’s expectations. The outcome is the achievement of service excellence for the customer. CSI deploys multiple standard validation tools to guarantee that we are continually providing the Luxury Concierge Services promised with the best quality. CSI's environmentally responsible items coupled with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in reducing direct exposure to potentially damaging chemicals that can endanger the health and wellness of structure residents, visitors and the cleaning staffs plus minimizing the unfavorable effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Efficiency, Improve Morale, Reduce Sick days and Associated Health Care Costs, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Packaging. LEED is a product of the United States Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing principles, objectives goals and procedures of the Council, and it constantly garners input from USGBC membership and outside specialists whose participation represents a diverse and broad union of building market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well recognized certification requirement that distinguishes green buildings by style, construction and operation from the rest of the market, is a design guideline to move building construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning up clothes where suitable, Motivating clients to utilize only "Green Sealed" consumables items, Administer facility recycling programs, Set up and make use of washer and dryer centers to launder micro fiber mops and clothing where suitable, Circulation of our survey cards to collect occupant feedback so that we can assess and improve our processes and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically conserving where centers approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.