From the day our doors opened in 1989 CSI International, Inc. has been a customer focused and results driven organization. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s demands, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the organization to make sure that all employees consistently reach or exceed our client’s needs. CSI’s senior management team has committed to organize its Quality Facility Management strategy and operations around our customer’s needs, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a challenge of continued improvement, not just an inspection program. It means supervision and management must enforce a standard of Quality Facility Management everyone comprehends and has faith in. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all departments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for gauging job performance, implementing training programs and recognizing and surpassing our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Facility Management. Every facility has unique challenges that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the attainment of service excellence for the client. CSI utilizes multiple standard validation tools to ensure that we are continually providing the Quality Facility Management promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to providing a clean and healthy workplace for every one of our staff and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities globally. Executive Order 13101 also defined green cleaning for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of products that reduce indoor pollution while reducing environmental pollution and favor renewable materials. Preservation of a healthy workplace is the shared job of management and employees at all stages of the CSI organization. All staff is trained and held accountable to achieve the goal of minimizing the exterior’s impact on the local territory and to stress and execute environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the principle of stewardship-- "the obligation for handling, performing or supervising the quality, state or condition of a industrial or institutional building"- is vital to the green cleaning viewpoint and important to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have actually been developed by leaders of the green cleaning movement. These concepts will assist in our efforts to be good stewards of the buildings we service, their residents, our staff members, and the general environment. Clean for health very first and appearance 2nd, Minimize human direct exposure to pollutants and cleaning products, Acknowledge cleaning as an environmental health advantage, Devote to occupational development of cleaning workers, Interact the value of healthy structures, Reduce wetness, particle and chemical residue when cleansing, Guarantee worker and occupant safety, Contain and decrease all pollutants getting in the structure, Dispose of cleansing items in environmentally safe methods, Establish and record routine maintenance schedules.