From our start in 1989 CSI International, Inc. has been a client oriented and results driven organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the company to insure that we continuously reach or exceed our customer’s expectations. CSI’s upper management team has worked to organize its Safe Building Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a culture with high employee participation. Quality for CSI is a challenge of continued enhancement, not just an observation platform. It means supervision and management must communicate a standard of Safe Building Services the line worker comprehends and has faith in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for evaluating job performance, executing training programs and acknowledging and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports via email or print copy. These update overview documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every facility has unique situations that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the achievement of service excellence for the client. CSI uses many standard validation tools to guarantee that we are continually delivering the Safe Building Services promised with the best quality. CSI takes an active function in recycling and waste decrease and will comply with its customers recycling procedures. We are accountable to establish, handle, and fully support the established Recycling Program of CSI and those of each of our customers along with our workers. Our responsibilities include: Corporate and Field Management, Website Supervisors and Supervisors: Promote the interest of our employees in the importance of environmental and recycling practices, Encourage participation and foster a positive mindset towards recycling, Serve as an intermediary between CSI and our customers, Help our clients with the execution of their recycling procedures, Abide by governmental guidelines worrying the reduction, reuse, recycling and recovery of waste products. Company Employees: Take an active role by following the recycling procedures, Have a positive attitude towards waste reduction and recycling within your workspace, Advise or recommend methods of lowering waste. At our Consumers' center-- All CSI workers should follow the center's recycling program and the following steps: Use separate containers to gather recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Use separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for exclusive info, Do not get rid of disposable gloves in the trash containers, Recycle all packing materials for our cleansing items, Speak with your Supervisor or the Recycling Organizer of the facility for any additional details regarding the center's recycling treatments. CSI REDUCES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Usage different containers for garbage and recyclable materials at your desk and main places, Print double sided (conserves up to 50%), Uses paperless payroll system to ease paper checks to assist minimize the overall environmental footprint of our organization, Print only when essential, Proof reads files for errors before printing to avoid waste, Sends out email memos to save paper, Prevents printing e-mails, Examines any hard copy storage, change with a back- up hard disk for centralized storage, Uses email rather of corresponding by post, Switches devices off totally at night and at weekends, Puts equipment on power save where possible, Purchases resilient equipment, Has paper recycling stations beside copy machines and printers, Uses energy efficient light bulbs (On average they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Reuses tidy side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to use paper for more than one purpose, Reuses inbound packaging and boxes for outbound deliveries, Eliminates plastic beverage cups from the water cooler and use reusable mugs, Repair works furniture where possible or donate it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, throws caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and cellphones.