From our inception in 1989 CSI International, Inc. has been a client focused and quality guided company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to make sure that we continuously reach or surpass our client’s requirements. CSI’s senior management team has worked to organize its Safe Janitorial Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with full employee involvement. Quality for CSI is a process of continuous enhancement, not just an observation platform. What that means is supervisors and management must communicate a set directive of Safe Janitorial Services everyone understands and believes in. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality procedures throughout all departments of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for assessing job performance, implementing training programs and acknowledging and exceeding our client’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These inspection reports are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Janitorial Services. Every facility has unique situations that require us to customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the achievement of service excellence for the client. CSI utilizes several traditional validation tools to ensure that we are consistently delivering the Safe Janitorial Services promised with uncompromising quality. CSI's ecologically responsible products paired with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, including low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in lowering exposure to possibly harmful chemicals that can endanger the health and wellness of structure residents, visitors and the cleaning staffs plus decreasing the unfavorable influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Employee Productivity, Improve Morale, Reduce Sick days and Associated Health Care Expenses, Reduce Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is an item of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing concepts, objectives objectives and procedures of the Council, and it constantly gathers input from USGBC membership and outdoors specialists whose involvement represents a varied and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well recognized certification standard that distinguishes green buildings by design, construction and operation from the remainder of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building design training program. Utilization of micro fiber mops and cleaning clothing where appropriate, Motivating customers to use just "Green Sealed" consumables items, Administer center recycling programs, Set up and make use of washer and clothes dryer centers to wash micro fiber mops and clothes where applicable, Circulation of our study cards to gather resident feedback so that we can examine and enhance our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.