From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and results demanding company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the company to insure that we consistently reach or exceed our client’s expectations. CSI’s senior management team has committed to organize its Corporate Building Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee participation. Quality for CSI is a task of continuous improvement, not just an observation platform. What that means is supervision and management must relay a set directive of Corporate Building Services every employee understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for evaluating job performance, executing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These inspection documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Building Services. Every facility has different requirements that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to guarantee that we are continually providing the Corporate Building Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleansing Providers GS-42, develops environmental requirements for cleaning service providers of commercial, public, and institutional buildings, consisting of in-house and external cleaning company, to create a green cleaning program that secures human health and the environment. The standard takes a systems approach with cleaning. Guidance is attended to tools and products used for cleaning (what is utilized for cleansing) and includes personnel training and preparation (how cleaning is done). The standard also consists of emphasis on ecological improvements that lower toxicity, waste, and direct exposure to both building occupants and custodial personnel. The requirement can act as a tool to help companies start to act to enhance their cleaning company and is offered for Green Seal certification. Advantages of G42: Relied on by Buyers, No Dispute of Interest, Demonstrate Management, Open Doors to New Organisation.