From the beginning in 1989 CSI International, Inc. has always been a client oriented and quality driven organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the organization to insure that all employees consistently meet or surpass our client’s needs. CSI’s senior management team has dedicated themselves to organize its Corporate Building Services strategy and operations around our customer’s requirements, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a process of continued improvement, not just an observation platform. It means supervision and management must enforce a set directive of Corporate Building Services every employee follows and trusts. To reach this high mark CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for evaluating job performance, implementing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These inspection reports will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Building Services. Every facility has unique situations that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI uses several traditional validation tools to ensure that we are continually providing the Corporate Building Services promised with uncompromising quality. CSI's ecologically accountable items paired with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible items, consisting of low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" assists in minimizing direct exposure to potentially harmful chemicals that can threaten the health and safety of structure residents, visitors and the cleansing personnels plus decreasing the unfavorable effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Performance, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the United States Green Building Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing principles, goals objectives and procedures of the Council, and it continuously garners input from USGBC subscription and outdoors experts whose involvement represents a varied and broad union of structure market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged accreditation standard that identifies green buildings by design, building and construction and operation from the remainder of the market, is a style standard to move building construction and operation towards sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning up clothing where suitable, Encouraging clients to utilize only "Green Sealed" consumables items, Administer facility recycling programs, Set up and utilize washer and dryer facilities to wash micro fiber mops and clothing where relevant, Distribution of our study cards to collect resident feedback so that we can examine and improve our processes and procedures, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally saving where facilities approval where possible. CSI can help you reach LEED Certification by carrying out the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.