From the beginning in 1989 CSI International, Inc. has always been a client focused and results guided organization. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all departments and levels of the company to insure that all employees consistently meet or surpass our customer’s requirements. CSI’s senior management team has dedicated themselves to organize its Environmental Protection strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with full employee participation. Quality for CSI is a task of continuous improvement, not just an inspection program. What that means is supervision and management must enforce a standard of Environmental Protection every employee comprehends and has faith in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality procedures throughout all departments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These analysis reports are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmental Protection. Every building has different requirements that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the attainment of service excellence for the customer. CSI utilizes multiple traditional validation tools to guarantee that we are continually providing the Environmental Protection promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Services GS-42, establishes environmental requirements for cleaning up provider of commercial, public, and institutional buildings, including in-house and external cleaning company, to create a green cleaning program that protects human health and the environment. The basic takes a systems approach with cleansing. Assistance is provided for tools and products used for cleansing (what is used for cleansing) and consists of staff training and preparation (how cleansing is done). The requirement also includes focus on ecological enhancements that lower toxicity, waste, and exposure to both building occupants and custodial personnel. The standard can function as a tool to help business start to act to improve their cleaning company and is readily available for Green Seal accreditation. Advantages of G42: Relied on by Purchasers, No Conflict of Interest, Demonstrate Management, Open Doors to New Service.