From the beginning in 1989 CSI International, Inc. has always been a customer focused and quality guided organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all facets of the organization to make sure that we continuously meet or exceed our client’s expectations. CSI’s upper management team has committed to organize its Environmental Protection strategy and operations around our customer’s requirements, and to develop and sustain a way of life with high employee participation. Quality for CSI is a task of continuous improvement, not just an inspection program. It means supervision and management must communicate a standard of Environmental Protection the line worker comprehends and has faith in. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for assessing job performance, executing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These update overview documents are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmental Protection. Every building has different requirements that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the customer. CSI deploys many traditional validation tools to ensure that we are consistently delivering the Environmental Protection promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy working environment for all our staff and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. The Order also established what green cleaning was for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintenance of a healthy environment is the joint responsibility of management and employees at all stages of the CSI organization. All employees are trained and held accountable to achieve the goal of minimizing the exterior’s impact on the local territory and to stress and execute environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the principle of stewardship-- "the responsibility for managing, monitoring the quality or performing, state or condition of a commercial or institutional structure"- is vital to the green cleansing perspective and important to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have been developed by pioneers of the green cleansing movement. These principles will help in our efforts to be good stewards of the structures we service, their occupants, our staff members, and the overall environment. Tidy for health first and appearance 2nd, Minimize human direct exposure to pollutants and cleaning products, Acknowledge cleaning as an environmental health advantage, Dedicate to occupational advancement of cleansing workers, Interact the value of healthy structures, Lessen particle, chemical and wetness residue when cleansing, Guarantee worker and resident safety, Contain and minimize all pollutants getting in the building, Dispose of cleaning items in environmentally safe methods, Establish and document routine upkeep schedules.