From our start in 1989 CSI International, Inc. has been a customer oriented and quality guided organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes every employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the company to make sure that we continuously reach or exceed our client’s expectations. CSI’s senior management team has worked to organize its Environmentally Friendly Custodial strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with full employee involvement. Quality for CSI is a task of continued improvement, not just an observation platform. It means supervisors and management must communicate a standard of Environmentally Friendly Custodial the line worker follows and trusts. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all departments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for evaluating job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients receive periodic quality reports via email or print copy. These inspection reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Friendly Custodial. Every facility has different requirements that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys several traditional validation tools to guarantee that we are consistently delivering the Environmentally Friendly Custodial promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to delivering a clean and healthy working environment for every one of our staff and your building’s tenants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also defined green cleaning for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintaining of a healthy workplace is the shared task of management and employees at every level of the CSI company. All staff is trained and held responsible to reach the goal of reducing the exterior’s impact on the local territory and to emphasize and execute environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the obligation for managing, performing or monitoring the quality, state or condition of a industrial or institutional structure"- is important to the green cleaning point of view and integral to the success of our green cleansing program. CSI is committed to follow a set of stewardship principles that have been developed by leaders of the green cleaning motion. These concepts will help in our efforts to be great stewards of the structures we service, their residents, our staff members, and the total environment. Clean for health very first and appearance second, Reduce human exposure to pollutants and cleansing products, Recognize cleansing as an environmental health benefit, Devote to occupational advancement of cleansing personnel, Communicate the value of healthy structures, Reduce particle, wetness and chemical residue when cleansing, Make sure worker and occupant safety, Contain and lower all toxins getting in the building, Dispose of cleaning products in ecologically safe methods, Develop and record routine upkeep schedules.