From the beginning in 1989 CSI International, Inc. has always been a customer oriented and results guided company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all facets of the company to make sure that we continuously reach or exceed our client’s expectations. CSI’s upper management team has committed to organize its Environmentally Friendly Custodial strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with high employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. It means supervisors and management must relay a standard of Environmentally Friendly Custodial every employee follows and trusts. To achieve this goal CSI has established the job of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all departments of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for assessing job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These update overview documents are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Friendly Custodial. Every company has unique challenges that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are continually providing the Environmentally Friendly Custodial promised with uncompromising quality. CSI takes an active function in recycling and waste decrease and will abide by its clients recycling procedures. We are responsible to develop, manage, and fully support the established Recycling Program of CSI and those of each of our clients as well as our workers. Our duties include: Corporate and Field Management, Site Supervisors and Supervisors: Promote the interest of our staff members in the value of environmental and recycling practices, Motivate participation and cultivate a positive mindset to recycling, Function as an intermediary between CSI and our clients, Assist our clients with the application of their recycling treatments, Abide by governmental policies concerning the reduction, reuse, recycling and healing of waste products. Business Employees: Take an active role by following the recycling treatments, Have a positive attitude to waste reduction and recycling within your working area, Recommend or suggest methods of reducing waste. At our Consumers' facility-- All CSI workers need to follow the center's recycling program and the following steps: Use separate containers to collect recyclable documents, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for gathering recycling paper, Use different containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Collect shredded paper in clear liners and place it in the recycling compactor or container for exclusive details, Do not throw away non reusable gloves in the trash containers, Recycle all packing products for our cleansing items, Talk to your Manager or the Recycling Coordinator of the facility for any extra info concerning the facility's recycling treatments. CSI LOWERS, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage separate containers for garbage and recyclable materials at your desk and central places, Print double sided (conserves as much as 50%), Uses paperless payroll system to ease paper checks to assist decrease the general ecological footprint of our company, Print just when essential, Proof reads documents for mistakes before printing to prevent waste, Sends out e-mail memos to save paper, Avoids printing emails, Examines any paper copy storage, replace with a back- up hard drive for central storage, Uses email rather of corresponding by post, Changes devices off completely in the evening and at weekends, Puts equipment on power save where possible, Purchases durable devices, Has paper recycling stations beside copy machines and printers, Utilizes energy effective light bulbs (Usually they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Recycles clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to use paper for more than one purpose, Recycles inbound product packaging and boxes for outbound deliveries, Removes plastic drink cups from the water cooler and use recyclable mugs, Repair works furniture where possible or donate it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, tosses caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and smart phones.