From the beginning in 1989 CSI International, Inc. has always been a customer oriented and quality driven company. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all departments and levels of the organization to make sure that all employees consistently meet or surpass our client’s requirements. CSI’s senior management team has dedicated themselves to organize its Green Seal Janitorial Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a culture with high employee involvement. Quality for CSI is a challenge of continued improvement, not just an inspection program. What that means is supervisors and management must communicate a standard of Green Seal Janitorial Services the line worker follows and trusts. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for measuring job performance, implementing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These inspection documents are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Green Seal Janitorial Services. Every company has unique situations that require us to customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The end result is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to ensure that we are consistently providing the Green Seal Janitorial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to providing a clean and healthy place of employment for every one of our employees and your building’s occupants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings worldwide. Executive Order 13101 also defined green cleaning for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the joint task of management and staff at every stage of the CSI organization. Every staff member is trained and held accountable to reach the goal of reducing the exterior’s impact on the local environment and to emphasize and practice environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the obligation for managing, monitoring the quality or performing, state or condition of a industrial or institutional structure"- is necessary to the green cleansing point of view and important to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have actually been established by leaders of the green cleaning motion. These concepts will assist in our efforts to be great stewards of the structures we service, their occupants, our workers, and the general environment. Clean for health first and appearance 2nd, Lessen human direct exposure to pollutants and cleansing items, Acknowledge cleansing as an environmental health benefit, Devote to occupational advancement of cleansing personnel, Communicate the value of healthy structures, Reduce wetness, particle and chemical residue when cleaning, Make sure worker and occupant security, Contain and reduce all contaminants entering the building, Dispose of cleaning products in environmentally safe methods, Develop and document regular upkeep schedules.