From our inception in 1989 CSI International, Inc. has been a client oriented and results guided organization. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the company to make sure that all employees continuously reach or exceed our customer’s needs. CSI’s senior management team has committed to organize its Green Seal Janitorial Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with high employee involvement. Quality for CSI is a process of continued improvement, not just an examination protocol. What that means is supervision and management must communicate a set directive of Green Seal Janitorial Services everyone comprehends and has faith in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for evaluating job performance, executing training programs and identifying and surpassing our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients will get regular quality reports by email or hard copy. These analysis reports are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Janitorial Services. Every building has different requirements that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the client. CSI deploys multiple standard validation tools to guarantee that we are consistently delivering the Green Seal Janitorial Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy workplace for all our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the building managers of more than 100,000 federally owned or operated buildings globally to start using green cleaning products. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that minimize indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the shared job of supervisors and staff at every stage of the CSI organization. All staff is trained and held responsible to achieve the goal of eliminating the exterior’s impact on the local environment and to stress and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the duty for handling, carrying out or monitoring the quality, state or condition of a commercial or institutional building"- is essential to the green cleaning perspective and integral to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have actually been developed by leaders of the green cleansing movement. These concepts will assist in our efforts to be good stewards of the buildings we service, their occupants, our workers, and the total environment. Clean for health first and look 2nd, Lessen human direct exposure to impurities and cleaning items, Recognize cleansing as an ecological health benefit, Devote to occupational development of cleansing personnel, Communicate the worth of healthy buildings, Lessen wetness, chemical and particle residue when cleansing, Make sure employee and occupant safety, Contain and lower all contaminants getting in the structure, Dispose of cleaning items in environmentally safe ways, Develop and document regular maintenance schedules.