From our start in 1989 CSI International, Inc. has been a customer focused and quality demanding company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all facets of the organization to make sure that all employees continuously meet or exceed our client’s expectations. CSI’s senior management team has committed to organize its Night Janitorial Services strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with full employee involvement. Quality for CSI is a challenge of continuous advancement, not just an observation platform. What that means is supervision and management must communicate a set directive of Night Janitorial Services every employee comprehends and has faith in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These inspection documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Night Janitorial Services. Every company has different requirements that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the attainment of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are consistently delivering the Night Janitorial Services promised with the best quality. CSI takes an active function in recycling and waste decrease and will adhere to its clients recycling procedures. We are accountable to develop, manage, and completely support the established Recycling Program of CSI and those of each of our customers in addition to our staff members. Our obligations include: Corporate and Field Management, Website Managers and Supervisors: Stimulate the interest of our staff members in the significance of environmental and recycling practices, Encourage involvement and foster a positive mindset to recycling, Serve as a liaison between CSI and our customers, Assist our clients with the implementation of their recycling procedures, Adhere to governmental regulations concerning the reduction, reuse, recycling and recovery of waste products. Company Employees: Take an active role by following the recycling procedures, Have a favorable mindset to waste decrease and recycling within your workspace, Recommend or suggest methods of lowering waste. At our Consumers' center-- All CSI employees should follow the center's recycling program and the following steps: Use separate containers to gather recyclable documents, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for collecting recycling paper, Usage different containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for exclusive information, Do not discard disposable gloves in the garbage containers, Recycle all packing materials for our cleaning products, Seek advice from your Manager or the Recycling Organizer of the center for any additional info concerning the center's recycling treatments. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage separate containers for trash and recyclable products at your desk and main areas, Print double sided (conserves up to 50%), Uses paperless payroll system to alleviate paper checks to assist lessen the general ecological footprint of our company, Print just when essential, Proof reads documents for mistakes prior to printing to prevent waste, Sends email memos to save paper, Avoids printing emails, Reviews any hard copy storage, replace with a back- up hard disk for centralized storage, Uses email rather of corresponding by post, Switches devices off totally in the evening and at weekends, Puts equipment on power save where possible, Purchases resilient devices, Has paper recycling stations beside photocopiers and printers, Uses energy efficient light bulbs (Usually they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Recycles clean side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one purpose, Reuses incoming packaging and boxes for outgoing shipments, Eliminates plastic beverage cups from the water cooler and use recyclable mugs, Repairs furniture where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, throws caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and smart phones.