From the beginning in 1989 CSI International, Inc. has been a client focused and quality driven company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all facets of the company to make sure that all employees consistently meet or exceed our customer’s requirements. CSI’s upper management team has committed to organize its Night Janitorial Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with full employee participation. Quality for CSI is a challenge of continued enhancement, not just an inspection program. It means supervisors and management must relay a standard of Night Janitorial Services the line worker understands and believes in. To reach this high mark CSI has established the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for evaluating job performance, executing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These inspection reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Janitorial Services. Every company has unique challenges that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achieving of service excellence for the client. CSI uses multiple standard validation tools to guarantee that we are continually delivering the Night Janitorial Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to delivering a clean and healthy workplace for all our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. The Order also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that minimize indoor pollution as well as reduce environmental pollution and favor sustainable materials. Preservation of a healthy environment is the joint responsibility of supervisors and employees at all stages of the CSI company. All staff is trained and held accountable to reach the goal of minimizing the exterior’s role on the local environment and to emphasize and execute environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the principle of stewardship-- "the duty for handling, conducting or monitoring the quality, state or condition of a commercial or institutional structure"- is essential to the green cleansing viewpoint and essential to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship concepts that have been established by pioneers of the green cleansing motion. These concepts will assist in our efforts to be excellent stewards of the buildings we service, their occupants, our employees, and the total environment. Clean for health very first and appearance 2nd, Reduce human exposure to pollutants and cleansing items, Recognize cleaning as an environmental health advantage, Dedicate to occupational development of cleaning workers, Communicate the value of healthy structures, Reduce moisture, chemical and particle residue when cleansing, Guarantee employee and resident security, Contain and decrease all pollutants going into the building, Dispose of cleansing items in environmentally safe methods, Establish and record regular upkeep schedules.