From our inception in 1989 CSI International, Inc. has always been a customer focused and quality guided organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all facets of the company to insure that we consistently meet or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Quality Cleaning strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with high employee involvement. Quality for CSI is a challenge of continued improvement, not just an observation platform. It means supervision and management must communicate a set directive of Quality Cleaning everyone follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality procedures throughout all departments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for gauging job performance, implementing training programs and recognizing and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers receive periodic quality reports by email or hard copy. These update overview documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Quality Cleaning. Every company has unique situations that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the achieving of service excellence for the client. CSI utilizes several standard validation tools to guarantee that we are continually delivering the Quality Cleaning promised with uncompromising quality. CSI's environmentally responsible products paired with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" assists in reducing exposure to potentially damaging chemicals that can threaten the health and wellness of structure residents, visitors and the cleansing personnels plus minimizing the unfavorable influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Worker Productivity, Improve Morale, Reduce Sick days and Associated Health Care Expenses, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing concepts, goals goals and procedures of the Council, and it constantly amasses input from USGBC membership and outdoors specialists whose participation represents a varied and broad union of building market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well recognized accreditation requirement that identifies green structures by design, building and construction and operation from the rest of the market, is a design guideline to move structure construction and operation towards sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothes where applicable, Encouraging customers to utilize only "Green Sealed" consumables products, Administer center recycling programs, Install and utilize washer and dryer facilities to launder micro fiber mops and clothes where relevant, Circulation of our survey cards to gather occupant feedback so that we can examine and enhance our procedures and procedures, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by executing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.