From our inception in 1989 CSI International, Inc. has always been a customer focused and results guided company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s demands, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all facets of the organization to insure that we consistently meet or exceed our customer’s needs. CSI’s senior management team has committed to organize its Quality Cleaning strategy and operations around our customer’s needs, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a task of continued enhancement, not just an observation platform. It means supervisors and management must relay a set directive of Quality Cleaning the line worker follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for assessing job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With this in mind CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These update overview documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Quality Cleaning. Every facility has different requirements that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the client. CSI utilizes many standard validation tools to guarantee that we are continually delivering the Quality Cleaning promised with the best quality. CSI's ecologically responsible items paired with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, including low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" assists in lowering exposure to potentially damaging chemicals that can endanger the health and safety of building residents, visitors and the cleaning personnels plus lowering the unfavorable effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it is consistent with the governing principles, objectives objectives and procedures of the Council, and it continuously garners input from USGBC subscription and outside experts whose participation represents a diverse and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well acknowledged certification standard that differentiates green buildings by design, construction and operation from the rest of the market, is a style standard to move building construction and operation toward sustainability, Is an integrated green structure style training program. Usage of micro fiber mops and cleaning clothes where relevant, Motivating customers to use only "Green Sealed" consumables products, Administer center recycling programs, Set up and use washer and clothes dryer facilities to launder micro fiber mops and clothing where applicable, Distribution of our survey cards to gather resident feedback so that we can assess and enhance our processes and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Accreditation by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.