From the day our doors opened in 1989 CSI International, Inc. has always been a client focused and quality guided organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are relayed to all departments and levels of the company to make sure that all employees consistently meet or exceed our customer’s requirements. CSI’s senior management team has committed to organize its Quality Cleaning strategy and operations around our customer’s requirements, and to create and sustain a culture with high employee involvement. Quality for CSI is a process of continuous advancement, not just an examination protocol. What that means is supervision and management must relay a standard of Quality Cleaning the line worker follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for evaluating job performance, implementing training programs and identifying and exceeding our client’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports via email or print copy. These inspection documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Cleaning. Every company has unique situations that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the attainment of service excellence for the customer. CSI uses several standard validation tools to ensure that we are continually delivering the Quality Cleaning promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy place of employment for every one of our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton directed the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings globally. The Order also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that diminish indoor pollution while reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the shared task of management and employees at every level of the CSI organization. All staff is trained and held accountable to reach the goal of minimizing the exterior’s impact on the local territory and to highlight and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the principle of stewardship-- "the obligation for managing, monitoring the quality or carrying out, state or condition of an institutional or industrial building"- is vital to the green cleansing viewpoint and important to the success of our green cleansing program. CSI is devoted to follow a set of stewardship principles that have actually been developed by pioneers of the green cleansing motion. These concepts will assist in our efforts to be good stewards of the structures we service, their occupants, our staff members, and the general environment. Clean for health very first and look 2nd, Lessen human direct exposure to impurities and cleaning items, Acknowledge cleansing as an ecological health benefit, Devote to occupational advancement of cleaning workers, Communicate the value of healthy structures, Reduce moisture, particle and chemical residue when cleansing, Make sure worker and resident security, Contain and lower all toxins getting in the building, Dispose of cleaning products in environmentally safe ways, Establish and document routine maintenance schedules.