From our start in 1989 CSI International, Inc. has been a customer oriented and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to insure that we continuously meet or exceed our client’s needs. CSI’s upper management team has committed to organize its Safe Custodial Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a culture with high employee participation. Quality for CSI is a task of continuous improvement, not just an examination protocol. It means supervisors and management must enforce a set directive of Safe Custodial Services everyone follows and trusts. To reach this high mark CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for measuring job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These inspection reports are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Custodial Services. Every building has different requirements that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to guarantee that we are consistently delivering the Safe Custodial Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleansing Providers GS-42, establishes ecological requirements for cleaning up service providers of commercial, public, and institutional structures, including in-house and external cleaning company, to produce a green cleansing program that protects human health and the environment. The basic takes a systems approach with cleansing. Assistance is attended to tools and products utilized for cleansing (what is used for cleansing) and consists of personnel training and planning (how cleaning is done). The standard also consists of focus on environmental improvements that decrease toxicity, waste, and direct exposure to both building occupants and custodial staff. The requirement can act as a tool to help business begin to act to improve their cleaning service and is offered for Green Seal accreditation. Benefits of G42: Relied on by Purchasers, No Conflict of Interest, Demonstrate Management, Open Doors to New Service.