From the beginning in 1989 CSI International, Inc. has been a customer focused and quality guided organization. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s needs, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all departments and levels of the organization to make sure that we consistently meet or surpass our client’s needs. CSI’s senior management team has worked to organize its Value Added Facility Services strategy and operations around our customer’s needs, and to create and sustain a way of life with full employee participation. Quality for CSI is a process of continued enhancement, not just an observation platform. It means supervision and management must enforce a set directive of Value Added Facility Services every employee follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for assessing job performance, executing training programs and recognizing and exceeding our customer’s expectations. With these things in mind CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports via email or print copy. These inspection documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Value Added Facility Services. Every facility has unique challenges that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the attainment of service excellence for the customer. CSI uses multiple traditional validation tools to ensure that we are consistently providing the Value Added Facility Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Providers GS-42, develops environmental requirements for cleaning up company of business, public, and institutional structures, consisting of in-house and external cleaning services, to develop a green cleansing program that protects human health and the environment. The basic takes a systems approach with cleansing. Assistance is provided for tools and items used for cleaning (exactly what is used for cleansing) and includes staff training and planning (how cleaning is done). The standard likewise consists of emphasis on ecological enhancements that reduce toxicity, waste, and exposure to both building residents and custodial staff. The standard can work as a tool to help business begin to act to improve their cleaning service and is readily available for Green Seal accreditation. Advantages of G42: Trusted by Purchasers, No Dispute of Interest, Demonstrate Leadership, Open Doors to New Service.