From the beginning in 1989 CSI International, Inc. has always been a client oriented and quality driven company. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all departments and levels of the company to insure that all employees continuously reach or exceed our client’s requirements. CSI’s upper management team has committed to organize its Value Added Facility Services strategy and operations around our customer’s needs, and to create and sustain a way of life with full employee involvement. Quality for CSI is a task of continuous advancement, not just an inspection program. It means supervisors and management must enforce a set directive of Value Added Facility Services every employee comprehends and has faith in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for measuring job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These inspection documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Value Added Facility Services. Every facility has unique situations that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the client. CSI deploys many traditional validation tools to guarantee that we are continually providing the Value Added Facility Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Providers GS-42, develops environmental requirements for cleaning up company of business, public, and institutional buildings, consisting of in-house and external cleaning company, to create a green cleaning program that safeguards human health and the environment. The standard takes a systems approach with cleaning. Assistance is offered tools and items utilized for cleaning (exactly what is utilized for cleansing) and consists of personnel training and planning (how cleansing is done). The standard also includes focus on ecological improvements that decrease toxicity, waste, and direct exposure to both structure residents and custodial personnel. The requirement can function as a tool to assist companies start to do something about it to improve their cleaning service and is available for Green Seal certification. Advantages of G42: Trusted by Purchasers, No Dispute of Interest, Demonstrate Management, Open Doors to New Business.