From our start in 1989 CSI International, Inc. has been a customer oriented and quality driven organization. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the organization to insure that we consistently reach or surpass our client’s requirements. CSI’s senior management team has dedicated themselves to organize its Leed Green Nation Operations strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with high employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an observation platform. What that means is supervision and management must communicate a standard of Leed Green Nation Operations every employee comprehends and has faith in. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality procedures throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for evaluating job performance, implementing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These update overview reports are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Operations. Every facility has unique challenges that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achieving of service excellence for the customer. CSI deploys many standard validation tools to ensure that we are consistently providing the Leed Green Nation Operations promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to providing a clean and healthy working environment for every one of our employees and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the facility managers of more than 100,000 federally owned or operated buildings worldwide to start using green cleaning products. Executive Order 13101 also defined green cleaning for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that reduce indoor pollution as well as reduce environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the shared task of supervisors and staff at all levels of the CSI organization. All staff is trained and held accountable to reach the goal of eliminating the exterior’s role on the local environment and to emphasize and exercise environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the concept of stewardship-- "the duty for handling, carrying out or monitoring the quality, state or condition of an institutional or commercial building"- is essential to the green cleaning perspective and important to the success of our green cleaning program. CSI is committed to follow a set of stewardship principles that have actually been established by pioneers of the green cleansing movement. These principles will help in our efforts to be great stewards of the buildings we service, their residents, our staff members, and the total environment. Clean for health first and look second, Lessen human direct exposure to pollutants and cleaning items, Acknowledge cleansing as an environmental health benefit, Devote to occupational advancement of cleaning personnel, Interact the value of healthy buildings, Decrease moisture, chemical and particle residue when cleansing, Ensure worker and resident safety, Contain and minimize all contaminants entering the building, Dispose of cleaning items in environmentally safe ways, Establish and document regular upkeep schedules.