From the beginning in 1989 CSI International, Inc. has always been a client oriented and results demanding company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all departments and levels of the organization to insure that we continuously meet or surpass our customer’s expectations. CSI’s senior management team has committed to organize its Corporate Facility Operations strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with full employee participation. Quality for CSI is a process of continuous improvement, not just an examination protocol. It means supervisors and management must relay a set directive of Corporate Facility Operations the line worker comprehends and has faith in. To reach this high mark CSI has established the job of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for evaluating job performance, executing training programs and recognizing and exceeding our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These analysis reports will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Facility Operations. Every company has unique challenges that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI utilizes multiple standard validation tools to guarantee that we are continually delivering the Corporate Facility Operations promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy working environment for every one of our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the facility managers of more than 100,000 federally owned or operated buildings worldwide to start using green cleaning products. The Order also defined green cleaning for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that reduce indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Preservation of a healthy environment is the shared responsibility of supervisors and staff at all stages of the CSI organization. Every staff member is trained and held responsible to achieve the goal of reducing the exterior’s impact on the local environment and to highlight and execute environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the responsibility for managing, conducting or monitoring the quality, state or condition of an institutional or commercial structure"- is important to the green cleaning point of view and integral to the success of our green cleansing program. CSI is committed to follow a set of stewardship principles that have actually been established by leaders of the green cleaning movement. These concepts will assist in our efforts to be excellent stewards of the buildings we service, their residents, our staff members, and the general environment. Clean for health first and look second, Reduce human exposure to contaminants and cleaning products, Recognize cleaning as an ecological health benefit, Commit to occupational advancement of cleaning personnel, Communicate the worth of healthy buildings, Lessen particle, moisture and chemical residue when cleaning, Guarantee employee and resident security, Contain and decrease all pollutants entering the structure, Dispose of cleansing products in ecologically safe ways, Develop and document regular maintenance schedules.