From our start in 1989 CSI International, Inc. has always been a client focused and results driven organization. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all departments and levels of the organization to insure that we consistently meet or surpass our client’s needs. CSI’s upper management team has dedicated themselves to organize its Green Seal Custodial Services strategy and operations around our customer’s requirements, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a challenge of continuous advancement, not just an examination protocol. What that means is supervision and management must communicate a standard of Green Seal Custodial Services everyone comprehends and has faith in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality process throughout all departments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get regular quality reports via email or print copy. These analysis documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Custodial Services. Every facility has unique challenges that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are consistently delivering the Green Seal Custodial Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to providing a clean and healthy workplace for all our staff and your building’s occupants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the building managers of more than 100,000 federally owned or operated buildings worldwide to begin the use of green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy environment is the shared task of supervisors and employees at every level of the CSI organization. All employees are trained and held accountable to reach the goal of minimizing the exterior’s role on the local environment and to emphasize and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the responsibility for handling, performing or supervising the quality, state or condition of a industrial or institutional building"- is vital to the green cleaning viewpoint and important to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have been established by pioneers of the green cleaning movement. These concepts will help in our efforts to be great stewards of the buildings we service, their residents, our workers, and the overall environment. Clean for health first and look 2nd, Minimize human exposure to pollutants and cleaning products, Recognize cleaning as an environmental health advantage, Dedicate to occupational advancement of cleaning workers, Communicate the value of healthy structures, Lessen wetness, chemical and particle residue when cleaning, Ensure worker and resident safety, Contain and decrease all pollutants getting in the structure, Dispose of cleaning products in environmentally safe ways, Establish and record regular upkeep schedules.