From our start in 1989 CSI International, Inc. has been a client oriented and quality driven company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all departments and levels of the organization to insure that all employees consistently meet or surpass our customer’s needs. CSI’s upper management team has committed to organize its Mechanical Operations strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with full employee involvement. Quality for CSI is a task of continued advancement, not just an observation platform. It means supervisors and management must relay a set directive of Mechanical Operations the line worker follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for evaluating job performance, executing training programs and recognizing and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These update overview reports are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Mechanical Operations. Every facility has unique challenges that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the attainment of service excellence for the client. CSI deploys many standard validation tools to guarantee that we are consistently delivering the Mechanical Operations promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy place of employment for every one of our staff and your building’s tenants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also established what green cleaning was for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Preservation of a healthy workplace is the shared responsibility of supervisors and employees at all stages of the CSI company. Every employee is trained and held accountable to achieve the goal of eliminating the exterior’s impact on the local environment and to highlight and execute environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the duty for managing, supervising the quality or carrying out, state or condition of a business or institutional structure"- is necessary to the green cleansing point of view and integral to the success of our green cleaning program. CSI is committed to follow a set of stewardship concepts that have actually been developed by pioneers of the green cleaning movement. These principles will help in our efforts to be great stewards of the buildings we service, their occupants, our staff members, and the total environment. Clean for health very first and look 2nd, Reduce human direct exposure to pollutants and cleansing items, Recognize cleansing as an environmental health benefit, Devote to occupational advancement of cleaning personnel, Interact the value of healthy buildings, Lessen particle, chemical and moisture residue when cleansing, Make sure worker and resident safety, Contain and reduce all pollutants getting in the structure, Dispose of cleaning items in environmentally safe methods, Develop and document routine upkeep schedules.