From the day our doors opened in 1989 CSI International, Inc. has been a customer oriented and results guided organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the organization to make sure that we continuously meet or exceed our client’s needs. CSI’s upper management team has worked to organize its Quality Building Management strategy and operations around our customer’s needs, and to create and sustain a way of life with full employee participation. Quality for CSI is a process of continuous advancement, not just an observation platform. What that means is supervisors and management must relay a standard of Quality Building Management everyone follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for assessing job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports via email or print copy. These inspection reports will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Quality Building Management. Every facility has unique situations that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the attainment of service excellence for the customer. CSI utilizes multiple traditional validation tools to ensure that we are consistently delivering the Quality Building Management promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy place of employment for all our staff and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton directed the building managers of more than 100,000 federally owned or operated facilities globally to start using green cleaning products. Executive Order 13101 also defined green cleaning for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of products that minimize indoor pollution while reducing environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the joint responsibility of supervisors and staff at every level of the CSI organization. Every staff member is trained and held responsible to achieve the goal of reducing the exterior’s role on the local territory and to emphasize and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the duty for handling, performing or monitoring the quality, state or condition of an institutional or commercial structure"- is necessary to the green cleansing point of view and integral to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship concepts that have been established by pioneers of the green cleansing motion. These principles will assist in our efforts to be excellent stewards of the buildings we service, their occupants, our employees, and the general environment. Clean for health first and appearance second, Lessen human direct exposure to impurities and cleaning items, Acknowledge cleaning as an environmental health benefit, Devote to occupational development of cleansing workers, Interact the worth of healthy structures, Reduce chemical, moisture and particle residue when cleansing, Make sure worker and occupant security, Contain and minimize all contaminants entering the building, Dispose of cleaning items in environmentally safe methods, Establish and document routine upkeep schedules.