From our inception in 1989 CSI International, Inc. has always been a customer focused and quality driven company. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the company to insure that we continuously reach or exceed our customer’s needs. CSI’s senior management team has worked to organize its Reliable Janitorial Services strategy and operations around our customer’s needs, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a challenge of continued advancement, not just an examination protocol. What that means is supervision and management must communicate a standard of Reliable Janitorial Services the line worker follows and trusts. To achieve this goal CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for assessing job performance, implementing training programs and recognizing and surpassing our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports by email or hard copy. These update overview documents are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Reliable Janitorial Services. Every facility has unique situations that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the attainment of service excellence for the client. CSI deploys many standard validation tools to ensure that we are continually delivering the Reliable Janitorial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy workplace for all our employees and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that diminish indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the shared job of supervisors and staff at all stages of the CSI organization. All staff is trained and held accountable to achieve the goal of minimizing the exterior’s impact on the local territory and to emphasize and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the idea of stewardship-- "the responsibility for managing, monitoring the quality or performing, state or condition of an institutional or industrial structure"- is vital to the green cleansing perspective and integral to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have actually been developed by leaders of the green cleaning movement. These principles will help in our efforts to be good stewards of the structures we service, their residents, our workers, and the total environment. Tidy for health first and look 2nd, Minimize human exposure to pollutants and cleaning items, Recognize cleaning as an environmental health advantage, Dedicate to occupational advancement of cleaning workers, Communicate the value of healthy structures, Decrease chemical, moisture and particle residue when cleansing, Make sure employee and resident security, Contain and minimize all pollutants entering the structure, Dispose of cleaning products in environmentally safe methods, Develop and document regular upkeep schedules.