From our inception in 1989 CSI International, Inc. has always been a customer focused and quality demanding company. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s needs, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all facets of the organization to make sure that we consistently meet or surpass our customer’s requirements. CSI’s upper management team has committed to organize its Safe Facility Management strategy and operations to be in line with our customer’s needs, and to develop and sustain a culture with high employee involvement. Quality for CSI is a challenge of continued advancement, not just an examination protocol. What that means is supervisors and management must enforce a set directive of Safe Facility Management every employee understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all segments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for assessing job performance, implementing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports via email or print copy. These inspection reports are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Facility Management. Every building has different requirements that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The result is the attainment of service excellence for the client. CSI deploys several traditional validation tools to guarantee that we are consistently delivering the Safe Facility Management promised with uncompromising quality. CSI's environmentally accountable items coupled with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, including low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning up "green" assists in reducing direct exposure to potentially harmful chemicals that can endanger the health and wellness of building occupants, visitors and the cleaning personnels plus reducing the unfavorable effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Performance, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Minimize Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Packaging. LEED is an item of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, objectives goals and processes of the Council, and it continually amasses input from USGBC membership and outside experts whose involvement represents a diverse and broad coalition of building industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well recognized accreditation requirement that identifies green structures by design, building and construction and operation from the rest of the market, is a design guideline to move structure construction and operation towards sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning up clothing where relevant, Encouraging customers to use just "Green Sealed" consumables items, Administer facility recycling programs, Set up and utilize washer and dryer centers to wash micro fiber mops and clothing where appropriate, Distribution of our study cards to gather resident feedback so that we can examine and enhance our procedures and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically saving where centers approval where possible. CSI can help you reach LEED Certification by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.