From the beginning in 1989 CSI International, Inc. has been a customer oriented and quality driven organization. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all departments and levels of the organization to make sure that we continuously reach or exceed our customer’s requirements. CSI’s senior management team has dedicated themselves to organize its Business Building Management strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a process of continued improvement, not just an observation platform. It means supervisors and management must communicate a standard of Business Building Management everyone understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for assessing job performance, executing training programs and acknowledging and surpassing our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These update overview reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Building Management. Every building has unique challenges that demand we individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the attainment of service excellence for the client. CSI utilizes multiple standard validation tools to guarantee that we are consistently providing the Business Building Management promised with the best quality. CSI's ecologically accountable products coupled with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" assists in decreasing exposure to possibly damaging chemicals that can threaten the health and safety of structure residents, visitors and the cleaning staffs plus lowering the negative influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Performance, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Packaging. LEED is a product of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, goals objectives and procedures of the Council, and it continually amasses input from USGBC subscription and outdoors professionals whose participation represents a varied and broad union of structure industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most comprehensive, authoritative and well acknowledged certification requirement that distinguishes green buildings by design, building and construction and operation from the rest of the market, is a style guideline to move structure construction and operation toward sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning up clothes where applicable, Encouraging customers to utilize just "Green Sealed" consumables items, Administer center recycling programs, Install and make use of washer and dryer centers to wash micro fiber mops and clothes where applicable, Circulation of our study cards to collect resident feedback so that we can examine and improve our processes and procedures, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally saving where facilities approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.