From our start in 1989 CSI International, Inc. has always been a customer focused and results driven company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to insure that all employees consistently reach or exceed our customer’s needs. CSI’s senior management team has dedicated themselves to organize its Business Building Management strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a task of continuous enhancement, not just an examination protocol. What that means is supervision and management must communicate a set directive of Business Building Management every employee follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for measuring job performance, executing training programs and identifying and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These update overview reports are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Building Management. Every facility has different requirements that require us to customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the client. CSI uses multiple traditional validation tools to ensure that we are continually delivering the Business Building Management promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to providing a clean and healthy workplace for every one of our staff and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of products that diminish indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintenance of a healthy environment is the shared task of management and employees at every stage of the CSI organization. All employees are trained and held accountable to reach the goal of minimizing the exterior’s role on the local territory and to stress and practice environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the obligation for managing, performing or supervising the quality, state or condition of a industrial or institutional building"- is vital to the green cleansing perspective and integral to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have been established by pioneers of the green cleaning motion. These principles will help in our efforts to be great stewards of the buildings we service, their residents, our workers, and the overall environment. Tidy for health very first and appearance 2nd, Minimize human exposure to contaminants and cleaning products, Acknowledge cleansing as an environmental health advantage, Devote to occupational development of cleansing personnel, Communicate the value of healthy buildings, Decrease wetness, chemical and particle residue when cleaning, Make sure worker and resident safety, Contain and decrease all toxins going into the structure, Dispose of cleansing items in environmentally safe methods, Develop and document regular upkeep schedules.