From the beginning in 1989 CSI International, Inc. has always been a client oriented and results demanding organization. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all facets of the organization to insure that we consistently reach or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Corporate Custodial Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a task of continuous improvement, not just an observation platform. It means supervision and management must enforce a standard of Corporate Custodial Services every employee understands and believes in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all departments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for gauging job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers receive periodic quality reports by email or hard copy. These update overview reports will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Custodial Services. Every building has different requirements that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the attainment of service excellence for the client. CSI deploys several standard validation tools to guarantee that we are continually providing the Corporate Custodial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to providing a clean and healthy working environment for every one of our staff and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities globally. Executive Order 13101 also clarified what green cleaning is for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that reduce indoor pollution as well as reduce environmental pollution and favor renewable materials. Preservation of a healthy workplace is the shared task of supervisors and employees at every level of the CSI organization. Every staff member is trained and held accountable to achieve the goal of eliminating the exterior’s role on the local environment and to stress and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the concept of stewardship-- "the obligation for handling, supervising the quality or performing, state or condition of an institutional or business structure"- is essential to the green cleaning point of view and important to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have been established by pioneers of the green cleaning movement. These principles will assist in our efforts to be excellent stewards of the structures we service, their occupants, our employees, and the overall environment. Clean for health very first and appearance 2nd, Minimize human exposure to impurities and cleaning products, Recognize cleansing as an ecological health advantage, Commit to occupational advancement of cleaning workers, Interact the value of healthy structures, Decrease moisture, chemical and particle residue when cleansing, Guarantee worker and resident security, Contain and minimize all contaminants getting in the structure, Dispose of cleaning products in environmentally safe ways, Establish and record routine upkeep schedules.