From the beginning in 1989 CSI International, Inc. has always been a client oriented and quality guided company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes every employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all departments and levels of the organization to insure that all employees consistently meet or exceed our customer’s expectations. CSI’s senior management team has worked to organize its Environmentally Friendly Custodial strategy and operations around our customer’s requirements, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a task of continuous enhancement, not just an observation platform. It means supervisors and management must enforce a set directive of Environmentally Friendly Custodial every employee understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for assessing job performance, executing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These inspection documents will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Friendly Custodial. Every facility has different requirements that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the achievement of service excellence for the client. CSI uses many standard validation tools to ensure that we are continually delivering the Environmentally Friendly Custodial promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Services GS-42, develops ecological requirements for cleaning service providers of business, public, and institutional structures, including in-house and external cleaning company, to produce a green cleaning program that secures human health and the environment. The standard takes a systems approach with cleaning. Assistance is offered tools and products utilized for cleaning (exactly what is utilized for cleansing) and includes personnel training and preparation (how cleansing is done). The standard likewise consists of focus on environmental enhancements that minimize toxicity, waste, and direct exposure to both building occupants and custodial personnel. The standard can function as a tool to assist companies begin to do something about it to enhance their cleaning service and is available for Green Seal accreditation. Benefits of G42: Relied on by Purchasers, No Dispute of Interest, Show Leadership, Open Doors to New Business.