From our start in 1989 CSI International, Inc. has always been a client oriented and quality demanding company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the organization to insure that we consistently reach or surpass our customer’s requirements. CSI’s upper management team has dedicated themselves to organize its Green Janitorial Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with full employee participation. Quality for CSI is a task of continuous improvement, not just an examination protocol. It means supervisors and management must relay a standard of Green Janitorial Services everyone follows and trusts. To reach this high mark CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, implementing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers will get periodic quality reports via email or print copy. These analysis documents are capable of providing a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Janitorial Services. Every facility has unique challenges that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the customer. CSI uses several traditional validation tools to guarantee that we are continually providing the Green Janitorial Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Solutions GS-42, develops environmental requirements for cleaning up company of business, public, and institutional buildings, consisting of in-house and external cleaning company, to develop a green cleansing program that safeguards human health and the environment. The standard takes a systems approach with cleansing. Assistance is offered tools and items used for cleaning (what is used for cleaning) and consists of staff training and preparation (how cleansing is done). The requirement also consists of focus on ecological improvements that lower toxicity, waste, and direct exposure to both structure residents and custodial staff. The requirement can function as a tool to help business begin to take action to improve their cleaning service and is readily available for Green Seal accreditation. Benefits of G42: Relied on by Purchasers, No Dispute of Interest, Show Management, Open Doors to New Company.