From the beginning in 1989 CSI International, Inc. has been a customer focused and results demanding organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the company to insure that all employees consistently reach or exceed our client’s expectations. CSI’s senior management team has committed to organize its Green Janitorial Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a way of life with high employee involvement. Quality for CSI is a challenge of continuous improvement, not just an observation platform. It means supervision and management must relay a set directive of Green Janitorial Services the line worker understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for measuring job performance, implementing training programs and identifying and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These inspection documents are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Janitorial Services. Every facility has unique challenges that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the customer. CSI deploys multiple traditional validation tools to guarantee that we are consistently delivering the Green Janitorial Services promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleaning Solutions GS-42, develops ecological requirements for cleaning up provider of commercial, public, and institutional buildings, including in-house and external cleaning company, to produce a green cleaning program that safeguards human health and the environment. The standard takes a systems approach with cleaning. Assistance is provided for tools and items utilized for cleaning (exactly what is used for cleansing) and includes personnel training and preparation (how cleansing is done). The requirement also includes focus on environmental improvements that reduce toxicity, waste, and direct exposure to both building occupants and custodial staff. The standard can work as a tool to help business start to take action to improve their cleaning company and is readily available for Green Seal accreditation. Advantages of G42: Relied on by Purchasers, No Conflict of Interest, Demonstrate Leadership, Open Doors to New Organisation.