From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality guided organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the organization to insure that all employees consistently meet or exceed our customer’s expectations. CSI’s upper management team has worked to organize its Green Seal Janitorial Services strategy and operations around our customer’s requirements, and to create and sustain a way of life with high employee participation. Quality for CSI is a challenge of continued advancement, not just an inspection program. What that means is supervisors and management must enforce a standard of Green Seal Janitorial Services every employee follows and trusts. To reach this high mark CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, implementing training programs and acknowledging and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Janitorial Services. Every company has unique situations that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achieving of service excellence for the customer. CSI utilizes multiple traditional validation tools to guarantee that we are consistently delivering the Green Seal Janitorial Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy working environment for every one of our employees and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which lead the building managers of more than 100,000 federally owned or operated buildings worldwide to start using green cleaning products. The Order also clarified what green cleaning is for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that reduce indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintenance of a healthy environment is the joint task of supervisors and staff at all stages of the CSI organization. All employees are trained and held accountable to reach the goal of minimizing the exterior’s impact on the local environment and to highlight and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the concept of stewardship-- "the duty for managing, performing or supervising the quality, state or condition of an institutional or business structure"- is essential to the green cleansing point of view and integral to the success of our green cleansing program. CSI is committed to follow a set of stewardship principles that have been established by pioneers of the green cleansing motion. These principles will help in our efforts to be great stewards of the buildings we service, their residents, our employees, and the overall environment. Tidy for health first and look second, Reduce human direct exposure to pollutants and cleansing items, Acknowledge cleansing as an ecological health advantage, Commit to occupational advancement of cleansing personnel, Interact the worth of healthy buildings, Minimize wetness, particle and chemical residue when cleaning, Guarantee worker and resident security, Contain and lower all toxins getting in the building, Dispose of cleansing items in ecologically safe ways, Develop and record routine upkeep schedules.