From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and results demanding company. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all departments and levels of the organization to insure that all employees consistently meet or surpass our customer’s requirements. CSI’s upper management team has committed to organize its Quality Cleaning strategy and operations around our customer’s requirements, and to develop and sustain a way of life with full employee participation. Quality for CSI is a task of continuous enhancement, not just an examination protocol. It means supervisors and management must enforce a set directive of Quality Cleaning the line worker follows and trusts. To achieve this goal CSI has established the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality process throughout all departments of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for assessing job performance, executing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports via email or print copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Quality Cleaning. Every company has different requirements that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the attainment of service excellence for the client. CSI utilizes many traditional validation tools to guarantee that we are continually delivering the Quality Cleaning promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy working environment for every one of our employees and your building’s occupants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the building managers of more than 100,000 federally owned or operated buildings worldwide to start using green cleaning products. Executive Order 13101 also defined green cleaning for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the shared job of management and staff at all levels of the CSI organization. Every employee is trained and held responsible to reach the goal of minimizing the exterior’s impact on the local territory and to stress and exercise environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the responsibility for handling, monitoring the quality or carrying out, state or condition of an institutional or commercial building"- is necessary to the green cleaning point of view and essential to the success of our green cleansing program. CSI is devoted to follow a set of stewardship principles that have actually been developed by leaders of the green cleaning movement. These concepts will help in our efforts to be good stewards of the buildings we service, their occupants, our staff members, and the total environment. Clean for health first and appearance second, Decrease human direct exposure to impurities and cleansing products, Acknowledge cleansing as an ecological health advantage, Dedicate to occupational advancement of cleansing workers, Interact the worth of healthy structures, Reduce particle, chemical and moisture residue when cleaning, Make sure worker and occupant security, Contain and minimize all toxins getting in the structure, Dispose of cleansing products in ecologically safe ways, Establish and document routine maintenance schedules.