From our start in 1989 CSI International, Inc. has always been a customer focused and quality driven organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all facets of the organization to insure that we continuously reach or exceed our client’s needs. CSI’s upper management team has committed to organize its Safe Building Maintenance strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a process of continued improvement, not just an inspection program. It means supervision and management must enforce a standard of Safe Building Maintenance the line worker understands and believes in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for measuring job performance, executing training programs and acknowledging and surpassing our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These inspection reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Building Maintenance. Every company has unique challenges that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the attainment of service excellence for the customer. CSI deploys many traditional validation tools to guarantee that we are continually providing the Safe Building Maintenance promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy workplace for every one of our staff and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities globally. Executive Order 13101 also clarified what green cleaning is for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of goods that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintaining of a healthy workplace is the joint responsibility of supervisors and staff at all levels of the CSI organization. Every staff member is trained and held responsible to reach the goal of minimizing the exterior’s impact on the local territory and to emphasize and execute environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the concept of stewardship-- "the obligation for managing, carrying out or supervising the quality, state or condition of an institutional or industrial structure"- is essential to the green cleansing perspective and essential to the success of our green cleaning program. CSI is devoted to follow a set of stewardship principles that have actually been developed by pioneers of the green cleaning movement. These concepts will assist in our efforts to be excellent stewards of the structures we service, their occupants, our staff members, and the overall environment. Tidy for health first and appearance second, Reduce human direct exposure to pollutants and cleansing items, Recognize cleansing as an ecological health advantage, Devote to occupational advancement of cleansing personnel, Communicate the worth of healthy buildings, Decrease wetness, particle and chemical residue when cleaning, Ensure employee and occupant security, Contain and decrease all pollutants entering the structure, Dispose of cleaning items in ecologically safe ways, Develop and record regular maintenance schedules.