From the beginning in 1989 CSI International, Inc. has been a client oriented and quality demanding organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the company to insure that we continuously meet or surpass our customer’s needs. CSI’s senior management team has dedicated themselves to organize its Safe Custodial Services strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with full employee involvement. Quality for CSI is a process of continued advancement, not just an observation platform. It means supervision and management must relay a set directive of Safe Custodial Services every employee comprehends and has faith in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for evaluating job performance, executing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers will get regular quality reports via email or print copy. These analysis documents are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Custodial Services. Every building has unique situations that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI utilizes multiple traditional validation tools to ensure that we are continually providing the Safe Custodial Services promised with uncompromising quality. CSI takes an active role in recycling and waste decrease and will abide by its customers recycling treatments. We are responsible to establish, handle, and fully support the established Recycling Program of CSI and those of each of our customers in addition to our workers. Our responsibilities include: Corporate and Field Management, Site Managers and Supervisors: Promote the interest of our employees in the value of ecological and recycling practices, Encourage involvement and foster a positive mindset to recycling, Act as a liaison in between CSI and our clients, Assist our customers with the application of their recycling procedures, Comply with governmental policies worrying the decrease, reuse, recycling and healing of waste items. Company Employees: Take an active role by following the recycling treatments, Have a positive mindset to waste decrease and recycling within your workspace, Suggest or suggest methods of decreasing waste. At our Consumers' center-- All CSI workers should follow the center's recycling program and the following steps: Usage different containers to gather recyclable documents, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for gathering recycling paper, Usage separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Collect shredded paper in clear liners and place it in the recycling compactor or container for proprietary details, Do not throw away disposable gloves in the trash containers, Recycle all packaging materials for our cleansing products, Consult with your Supervisor or the Recycling Organizer of the center for any additional info relating to the center's recycling procedures. CSI REDUCES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage separate containers for garbage and recyclable materials at your desk and main places, Print double sided (saves up to 50%), Utilizes paperless payroll system to minimize paper checks to assist lessen the total ecological footprint of our organization, Print only when essential, Evidence checks out documents for errors before printing to prevent waste, Sends out e-mail memos to conserve paper, Avoids printing emails, Examines any hard copy storage, change with a back- up hard disk drive for centralized storage, Uses e-mail rather of sending letters by post, Switches equipment off totally at night and at weekends, Puts devices on power save where possible, Purchases long lasting devices, Has paper recycling stations next to copy machines and printers, Utilizes energy effective light bulbs (Usually they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal flow, Reuses clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one function, Reuses incoming product packaging and boxes for outbound deliveries, Eliminates plastic beverage cups from the water cooler and use recyclable mugs, Repairs furnishings where possible or contribute it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant material (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, tosses caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and smart phones.