From our inception in 1989 CSI International, Inc. has been a customer focused and quality demanding organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s demands, includes every employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all facets of the company to make sure that we consistently reach or surpass our customer’s needs. CSI’s senior management team has worked to organize its Safe Custodial Services strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with high employee participation. Quality for CSI is a task of continued advancement, not just an examination protocol. It means supervisors and management must enforce a standard of Safe Custodial Services the line worker comprehends and has faith in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for measuring job performance, executing training programs and acknowledging and surpassing our customer’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports via email or print copy. These inspection documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Custodial Services. Every facility has unique challenges that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achieving of service excellence for the customer. CSI uses several traditional validation tools to guarantee that we are continually delivering the Safe Custodial Services promised with the best quality. CSI's environmentally responsible items paired with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" assists in lowering exposure to potentially harmful chemicals that can endanger the health and safety of structure occupants, visitors and the cleansing personnels plus decreasing the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Employee Performance, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing principles, goals objectives and procedures of the Council, and it continuously amasses input from USGBC membership and outdoors professionals whose participation represents a diverse and broad union of building market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged accreditation requirement that distinguishes green structures by style, building and construction and operation from the remainder of the market, is a style guideline to move building construction and operation toward sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning up clothes where applicable, Motivating customers to utilize only "Green Sealed" consumables items, Administer center recycling programs, Install and utilize washer and clothes dryer facilities to wash micro fiber mops and clothes where appropriate, Distribution of our survey cards to collect occupant feedback so that we can assess and improve our procedures and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.