From our inception in 1989 CSI International, Inc. has always been a client oriented and results demanding organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s needs, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all departments and levels of the organization to make sure that we consistently meet or exceed our client’s requirements. CSI’s senior management team has committed to organize its Safe Custodial Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a way of life with full employee involvement. Quality for CSI is a process of continuous advancement, not just an observation platform. What that means is supervision and management must enforce a standard of Safe Custodial Services every employee comprehends and has faith in. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, executing training programs and recognizing and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers will get regular quality reports via email or print copy. These inspection reports will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Custodial Services. Every building has unique situations that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The result is the achievement of service excellence for the client. CSI utilizes many standard validation tools to guarantee that we are continually delivering the Safe Custodial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy workplace for every one of our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintaining of a healthy environment is the joint job of management and staff at every stage of the CSI company. All employees are trained and held responsible to achieve the goal of minimizing the exterior’s role on the local environment and to highlight and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the responsibility for handling, conducting or supervising the quality, state or condition of a commercial or institutional building"- is vital to the green cleansing perspective and integral to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been established by pioneers of the green cleaning motion. These principles will assist in our efforts to be good stewards of the structures we service, their occupants, our staff members, and the general environment. Clean for health first and appearance 2nd, Lessen human exposure to pollutants and cleaning items, Recognize cleaning as an environmental health benefit, Commit to occupational advancement of cleaning workers, Interact the worth of healthy structures, Decrease particle, chemical and moisture residue when cleaning, Ensure employee and occupant safety, Contain and lower all toxins getting in the structure, Dispose of cleaning products in ecologically safe ways, Develop and document routine maintenance schedules.