From our start in 1989 CSI International, Inc. has always been a customer oriented and quality demanding company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are relayed to all facets of the company to make sure that all employees continuously reach or exceed our customer’s expectations. CSI’s senior management team has worked to organize its Value Added Facility Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with full employee participation. Quality for CSI is a task of continued advancement, not just an inspection program. What that means is supervisors and management must communicate a set directive of Value Added Facility Services everyone understands and believes in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, implementing training programs and identifying and exceeding our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers will get regular quality reports via email or print copy. These inspection reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Value Added Facility Services. Every building has unique challenges that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achievement of service excellence for the customer. CSI deploys many traditional validation tools to ensure that we are continually providing the Value Added Facility Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to delivering a clean and healthy place of employment for all our staff and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which lead the facility managers of more than 100,000 federally owned or operated buildings worldwide to begin the use of green cleaning products. Executive Order 13101 also defined green cleaning for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that reduce indoor pollution while reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the shared job of management and staff at every level of the CSI organization. All staff is trained and held responsible to reach the goal of eliminating the exterior’s role on the local environment and to highlight and practice environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the obligation for managing, supervising the quality or conducting, state or condition of a industrial or institutional structure"- is essential to the green cleaning perspective and integral to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have actually been established by leaders of the green cleaning movement. These concepts will help in our efforts to be excellent stewards of the buildings we service, their occupants, our workers, and the total environment. Clean for health first and appearance 2nd, Reduce human direct exposure to pollutants and cleaning products, Acknowledge cleansing as an ecological health advantage, Dedicate to occupational advancement of cleaning workers, Interact the value of healthy buildings, Reduce moisture, particle and chemical residue when cleansing, Make sure employee and resident safety, Contain and lower all pollutants entering the structure, Dispose of cleansing items in ecologically safe ways, Develop and record routine upkeep schedules.