From our inception in 1989 CSI International, Inc. has always been a client oriented and quality driven company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s demands, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are relayed to all departments and levels of the organization to insure that we consistently reach or surpass our client’s requirements. CSI’s senior management team has committed to organize its Building Services strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a task of continuous advancement, not just an observation platform. What that means is supervision and management must relay a set directive of Building Services the line worker understands and believes in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality procedures throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for measuring job performance, executing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These analysis documents are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Building Services. Every building has unique challenges that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the customer. CSI uses many standard validation tools to ensure that we are continually delivering the Building Services promised with uncompromising quality. CSI's ecologically responsible products coupled with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" helps in lowering exposure to possibly hazardous chemicals that can threaten the health and wellness of structure residents, visitors and the cleansing staffs plus minimizing the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Worker Productivity, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is a product of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, goals goals and procedures of the Council, and it continuously amasses input from USGBC membership and outdoors experts whose involvement represents a diverse and broad coalition of building industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well recognized certification standard that differentiates green structures by design, construction and operation from the remainder of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothing where applicable, Encouraging clients to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Install and make use of washer and clothes dryer centers to launder micro fiber mops and clothing where appropriate, Circulation of our survey cards to collect resident feedback so that we can examine and improve our processes and procedures, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.