From the beginning in 1989 CSI International, Inc. has been a customer oriented and results demanding company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all facets of the organization to make sure that all employees continuously reach or surpass our client’s expectations. CSI’s upper management team has dedicated themselves to organize its Business Building Maintenance strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with high employee participation. Quality for CSI is a challenge of continued improvement, not just an observation platform. It means supervision and management must communicate a standard of Business Building Maintenance every employee follows and trusts. To reach this high mark CSI has created the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality process throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These update overview reports are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Maintenance. Every building has unique situations that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The result is the attainment of service excellence for the client. CSI uses multiple traditional validation tools to guarantee that we are continually delivering the Business Building Maintenance promised with uncompromising quality. CSI's environmentally responsible items combined with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, including low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" helps in decreasing direct exposure to possibly damaging chemicals that can threaten the health and wellness of building residents, visitors and the cleansing personnels plus reducing the unfavorable influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Worker Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing principles, objectives objectives and procedures of the Council, and it continuously amasses input from USGBC subscription and outdoors specialists whose involvement represents a diverse and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well recognized accreditation requirement that differentiates green buildings by design, construction and operation from the rest of the market, is a style standard to move building construction and operation toward sustainability, Is an integrated green building design training program. Utilization of micro fiber mops and cleaning clothes where applicable, Motivating clients to utilize just "Green Sealed" consumables products, Administer facility recycling programs, Set up and utilize washer and clothes dryer facilities to wash micro fiber mops and clothes where relevant, Circulation of our study cards to collect occupant feedback so that we can assess and improve our procedures and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically saving where facilities approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.