From our inception in 1989 CSI International, Inc. has been a client oriented and results guided organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all facets of the company to insure that all employees consistently reach or exceed our client’s expectations. CSI’s upper management team has committed to organize its Business Building Maintenance strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with full employee involvement. Quality for CSI is a task of continuous enhancement, not just an examination protocol. What that means is supervision and management must relay a set directive of Business Building Maintenance every employee comprehends and has faith in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for evaluating job performance, executing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports via email or print copy. These analysis documents are capable of providing a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Building Maintenance. Every company has different requirements that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI utilizes several traditional validation tools to guarantee that we are continually providing the Business Building Maintenance promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Solutions GS-42, establishes environmental requirements for cleaning company of business, public, and institutional structures, consisting of in-house and external cleaning company, to develop a green cleansing program that secures human health and the environment. The standard takes a systems approach with cleaning. Assistance is attended to tools and products used for cleansing (exactly what is used for cleaning) and consists of staff training and planning (how cleansing is done). The standard likewise consists of focus on environmental enhancements that lower toxicity, waste, and exposure to both structure occupants and custodial personnel. The standard can serve as a tool to help companies begin to do something about it to enhance their cleaning service and is available for Green Seal certification. Advantages of G42: Relied on by Buyers, No Dispute of Interest, Demonstrate Management, Open Doors to New Company.