From our start in 1989 CSI International, Inc. has always been a client focused and results demanding organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the company to make sure that all employees continuously meet or exceed our client’s expectations. CSI’s senior management team has committed to organize its Corporate Facility Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a task of continued advancement, not just an inspection program. It means supervision and management must enforce a standard of Corporate Facility Services everyone understands and believes in. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for gauging job performance, implementing training programs and acknowledging and exceeding our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers will get regular quality reports via email or print copy. These update overview documents are capable of providing a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Facility Services. Every company has unique situations that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the attainment of service excellence for the client. CSI uses many traditional validation tools to ensure that we are continually delivering the Corporate Facility Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy working environment for all our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the facility managers of more than 100,000 federally owned or operated facilities globally to start using green cleaning products. The Order also clarified what green cleaning is for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that diminish indoor pollution while reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the joint responsibility of supervisors and employees at every stage of the CSI organization. Every staff member is trained and held responsible to reach the goal of minimizing the exterior’s role on the local territory and to stress and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the obligation for managing, carrying out or monitoring the quality, state or condition of an institutional or business building"- is necessary to the green cleaning point of view and essential to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have actually been established by pioneers of the green cleaning movement. These principles will assist in our efforts to be great stewards of the buildings we service, their residents, our staff members, and the overall environment. Tidy for health very first and look second, Decrease human direct exposure to pollutants and cleansing items, Acknowledge cleaning as an environmental health advantage, Commit to occupational development of cleansing personnel, Interact the value of healthy structures, Reduce particle, wetness and chemical residue when cleansing, Guarantee worker and occupant safety, Contain and decrease all toxins going into the structure, Dispose of cleaning items in environmentally safe ways, Develop and record regular maintenance schedules.