From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality guided company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s demands, involves every level of employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all departments and levels of the company to insure that we continuously meet or surpass our customer’s expectations. CSI’s senior management team has worked to organize its Environmental Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with high employee participation. Quality for CSI is a challenge of continued improvement, not just an examination protocol. It means supervision and management must enforce a set directive of Environmental Services the line worker understands and believes in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for evaluating job performance, implementing training programs and identifying and exceeding our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These update overview documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmental Services. Every facility has different requirements that demand we individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The outcome is the achieving of service excellence for the customer. CSI uses many standard validation tools to guarantee that we are consistently delivering the Environmental Services promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleaning Providers GS-42, establishes environmental requirements for cleaning service providers of commercial, public, and institutional structures, consisting of in-house and external cleaning company, to create a green cleansing program that secures human health and the environment. The standard takes a systems approach with cleaning. Guidance is provided for tools and items used for cleaning (exactly what is utilized for cleaning) and includes personnel training and planning (how cleaning is done). The requirement also consists of emphasis on environmental enhancements that lower toxicity, waste, and exposure to both structure residents and custodial personnel. The standard can work as a tool to assist business begin to take action to improve their cleaning service and is offered for Green Seal certification. Advantages of G42: Trusted by Buyers, No Conflict of Interest, Demonstrate Management, Open Doors to New Service.