From our start in 1989 CSI International, Inc. has been a client focused and results guided company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes every employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all facets of the company to make sure that we consistently meet or surpass our customer’s expectations. CSI’s upper management team has worked to organize its Environmental Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with high employee participation. Quality for CSI is a process of continuous enhancement, not just an observation platform. It means supervisors and management must enforce a standard of Environmental Services every employee comprehends and has faith in. To meet this challenge CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for measuring job performance, executing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These update overview reports are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmental Services. Every building has different requirements that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achievement of service excellence for the client. CSI uses multiple standard validation tools to guarantee that we are consistently delivering the Environmental Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Solutions GS-42, develops environmental requirements for cleaning company of commercial, public, and institutional structures, including in-house and external cleaning company, to produce a green cleansing program that secures human health and the environment. The standard takes a systems approach with cleaning. Guidance is offered tools and items used for cleaning (exactly what is utilized for cleansing) and includes staff training and preparation (how cleansing is done). The standard also includes focus on ecological improvements that reduce toxicity, waste, and exposure to both building occupants and custodial staff. The requirement can serve as a tool to help companies begin to take action to enhance their cleaning company and is available for Green Seal certification. Advantages of G42: Relied on by Buyers, No Dispute of Interest, Show Management, Open Doors to New Company.