From the beginning in 1989 CSI International, Inc. has always been a customer oriented and quality demanding organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all facets of the company to insure that all employees consistently reach or exceed our customer’s needs. CSI’s senior management team has dedicated themselves to organize its Environmentally Friendly Janitorial strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with full employee involvement. Quality for CSI is a task of continuous enhancement, not just an observation platform. What that means is supervision and management must enforce a set directive of Environmentally Friendly Janitorial the line worker understands and believes in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for gauging job performance, executing training programs and recognizing and surpassing our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These analysis reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Friendly Janitorial. Every building has different requirements that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI utilizes many traditional validation tools to ensure that we are consistently providing the Environmentally Friendly Janitorial promised with the best quality. CSI takes an active function in recycling and waste reduction and will adhere to its customers recycling procedures. We are accountable to establish, handle, and totally support the established Recycling Program of CSI and those of each of our customers along with our workers. Our responsibilities include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our staff members in the importance of environmental and recycling practices, Encourage participation and cultivate a favorable attitude to recycling, Function as a liaison between CSI and our clients, Assist our clients with the execution of their recycling treatments, Adhere to governmental guidelines concerning the decrease, reuse, recycling and recovery of waste items. Company Employees: Take an active role by following the recycling treatments, Have a positive mindset to waste decrease and recycling within your working area, Advise or suggest methods of minimizing waste. At our Clients' facility-- All CSI staff members should follow the facility's recycling program and the following steps: Usage separate containers to gather recyclable documents, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for gathering recycling paper, Use different containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Collect shredded paper in clear liners and position it in the recycling compactor or container for proprietary info, Do not discard non reusable gloves in the garbage containers, Recycle all packaging materials for our cleansing products, Consult with your Manager or the Recycling Planner of the center for any additional information regarding the center's recycling treatments. CSI REDUCES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage separate containers for garbage and recyclable products at your desk and main areas, Print double sided (saves approximately 50%), Uses paperless payroll system to minimize paper checks to assist lessen the total environmental footprint of our organization, Print only when needed, Proof reads documents for errors before printing to avoid waste, Sends out email memos to conserve paper, Prevents printing e-mails, Evaluates any paper copy storage, change with a back- up hard disk drive for centralized storage, Uses email rather of sending letters by post, Switches devices off entirely in the evening and at weekends, Puts devices on power save where possible, Purchases durable devices, Has paper recycling stations beside copy machines and printers, Utilizes energy effective light bulbs (Typically they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Recycles clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one function, Reuses incoming packaging and boxes for outbound deliveries, Removes plastic beverage cups from the water cooler and utilize recyclable mugs, Repair works furnishings where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant material (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, throws caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and cellphones.