From the beginning in 1989 CSI International, Inc. has always been a client focused and quality guided company. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to make sure that we consistently meet or surpass our customer’s requirements. CSI’s senior management team has worked to organize its Janitorial Services strategy and operations around our customer’s requirements, and to create and strengthen a culture with full employee involvement. Quality for CSI is a challenge of continuous advancement, not just an observation platform. It means supervisors and management must communicate a standard of Janitorial Services the line worker comprehends and has faith in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all departments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for measuring job performance, implementing training programs and recognizing and surpassing our client’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These update overview documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Janitorial Services. Every building has unique challenges that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the client. CSI utilizes several standard validation tools to ensure that we are consistently providing the Janitorial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to providing a clean and healthy place of employment for every one of our employees and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the facility managers of more than 100,000 federally owned or operated facilities globally to begin using green cleaning products. The Order also established what green cleaning was for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintenance of a healthy environment is the joint job of supervisors and employees at every stage of the CSI company. Every staff member is trained and held accountable to reach the goal of eliminating the exterior’s role on the local environment and to emphasize and practice environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the principle of stewardship-- "the responsibility for handling, conducting or monitoring the quality, state or condition of a commercial or institutional building"- is vital to the green cleaning perspective and integral to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship concepts that have been developed by pioneers of the green cleansing movement. These concepts will assist in our efforts to be great stewards of the buildings we service, their occupants, our workers, and the overall environment. Clean for health very first and appearance 2nd, Reduce human direct exposure to pollutants and cleansing products, Acknowledge cleaning as an environmental health benefit, Devote to occupational development of cleansing personnel, Communicate the value of healthy buildings, Minimize wetness, chemical and particle residue when cleansing, Ensure worker and occupant safety, Contain and decrease all toxins getting in the structure, Dispose of cleansing items in environmentally safe ways, Establish and record routine maintenance schedules.