From the beginning in 1989 CSI International, Inc. has been a customer focused and quality demanding organization. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are relayed to all facets of the company to make sure that we continuously meet or surpass our client’s expectations. CSI’s upper management team has committed to organize its Night Custodial Services strategy and operations around our customer’s requirements, and to create and sustain a way of life with full employee participation. Quality for CSI is a process of continuous enhancement, not just an inspection program. It means supervision and management must communicate a standard of Night Custodial Services every employee understands and believes in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality procedures throughout all segments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for gauging job performance, executing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients receive regular quality reports by email or hard copy. These inspection documents are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Custodial Services. Every building has unique challenges that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the customer. CSI deploys multiple standard validation tools to guarantee that we are continually providing the Night Custodial Services promised with the best quality. CSI takes an active role in recycling and waste reduction and will abide by its customers recycling treatments. We are accountable to establish, handle, and totally support the established Recycling Program of CSI and those of each of our customers along with our employees. Our obligations include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our employees in the significance of environmental and recycling practices, Motivate involvement and promote a positive attitude towards recycling, Act as a liaison between CSI and our clients, Help our clients with the implementation of their recycling procedures, Abide by governmental guidelines worrying the decrease, reuse, recycling and recovery of waste items. Business Employees: Take an active function by following the recycling procedures, Have a positive mindset to waste reduction and recycling within your workspace, Suggest or suggest ways of decreasing waste. At our Consumers' facility-- All CSI staff members must follow the center's recycling program and the following steps: Use different containers to gather recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Use separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Collect shredded paper in clear liners and place it in the recycling compactor or container for exclusive info, Do not throw away disposable gloves in the trash containers, Recycle all packing materials for our cleansing items, Consult with your Manager or the Recycling Organizer of the center for any extra information regarding the facility's recycling procedures. CSI LOWERS, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Use separate containers for trash and recyclable materials at your desk and main areas, Print double sided (conserves as much as 50%), Uses paperless payroll system to ease paper checks to help lessen the total environmental footprint of our company, Print just when needed, Evidence checks out documents for mistakes prior to printing to avoid waste, Sends e-mail memos to save paper, Prevents printing emails, Examines any paper copy storage, change with a back- up hard drive for central storage, Utilizes e-mail instead of sending letters by post, Changes equipment off completely at night and at weekends, Puts devices on power save where possible, Purchases durable devices, Has paper recycling stations beside photocopiers and printers, Utilizes energy effective light bulbs (Typically they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal circulation, Reuses tidy side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to utilize paper for more than one purpose, Reuses incoming packaging and boxes for outbound shipments, Eliminates plastic drink cups from the water cooler and utilize multiple-use mugs, Fixes furniture where possible or donate it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, tosses caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and mobile phones.