From our inception in 1989 CSI International, Inc. has always been a customer focused and quality driven organization. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all facets of the organization to make sure that we continuously reach or surpass our client’s needs. CSI’s upper management team has worked to organize its Night Custodial Services strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a process of continued improvement, not just an observation platform. What that means is supervisors and management must communicate a standard of Night Custodial Services every employee follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for assessing job performance, executing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These analysis documents are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Custodial Services. Every company has different requirements that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the client. CSI uses many standard validation tools to guarantee that we are consistently delivering the Night Custodial Services promised with the best quality. CSI's ecologically responsible products combined with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in lowering exposure to possibly hazardous chemicals that can endanger the health and safety of structure occupants, visitors and the cleansing personnels plus reducing the unfavorable influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Worker Productivity, Improve Spirits, Reduce Sick days and Associated Healthcare Costs, Minimize Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and procedures of the Council, and it constantly garners input from USGBC subscription and outside experts whose participation represents a varied and broad coalition of structure market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most substantial, authoritative and well acknowledged accreditation standard that distinguishes green buildings by style, construction and operation from the remainder of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green building design training program. Utilization of micro fiber mops and cleaning up clothing where appropriate, Motivating customers to utilize just "Green Sealed" consumables items, Administer facility recycling programs, Set up and utilize washer and dryer facilities to launder micro fiber mops and clothing where suitable, Circulation of our survey cards to collect occupant feedback so that we can evaluate and enhance our processes and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically conserving where facilities approval where possible. CSI can help you reach LEED Certification by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.