From our inception in 1989 CSI International, Inc. has been a customer focused and results guided organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes every employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of disciplines that are relayed to all facets of the organization to make sure that we continuously meet or exceed our client’s requirements. CSI’s senior management team has committed to organize its Night Custodial Services strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a process of continued advancement, not just an observation platform. It means supervisors and management must enforce a standard of Night Custodial Services everyone understands and believes in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for gauging job performance, implementing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These update overview reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Custodial Services. Every building has different requirements that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The end result is the achievement of service excellence for the client. CSI uses multiple traditional validation tools to guarantee that we are continually delivering the Night Custodial Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to delivering a clean and healthy working environment for every one of our staff and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the building managers of more than 100,000 federally owned or operated buildings globally to start using green cleaning products. The Order also established what green cleaning was for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of goods that reduce indoor pollution while reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the shared job of management and staff at all levels of the CSI company. Every employee is trained and held responsible to achieve the goal of reducing the exterior’s impact on the local environment and to emphasize and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the duty for handling, supervising the quality or conducting, state or condition of an institutional or industrial building"- is necessary to the green cleansing point of view and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship concepts that have been developed by pioneers of the green cleansing motion. These concepts will assist in our efforts to be good stewards of the buildings we service, their residents, our workers, and the general environment. Tidy for health first and look 2nd, Reduce human exposure to impurities and cleansing products, Acknowledge cleaning as an environmental health benefit, Commit to occupational development of cleaning workers, Communicate the value of healthy structures, Reduce moisture, particle and chemical residue when cleansing, Make sure worker and resident safety, Contain and decrease all contaminants going into the building, Dispose of cleansing products in ecologically safe methods, Develop and record routine maintenance schedules.