From the day our doors opened in 1989 CSI International, Inc. has been a customer focused and quality guided company. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all departments and levels of the company to insure that all employees consistently reach or surpass our client’s expectations. CSI’s senior management team has dedicated themselves to organize its Night Custodial Services strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with full employee involvement. Quality for CSI is a task of continuous enhancement, not just an inspection program. It means supervision and management must relay a standard of Night Custodial Services every employee understands and believes in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for assessing job performance, executing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These update overview reports will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Night Custodial Services. Every company has different requirements that require us to customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the attainment of service excellence for the customer. CSI uses multiple traditional validation tools to guarantee that we are continually delivering the Night Custodial Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Solutions GS-42, develops ecological requirements for cleaning up provider of business, public, and institutional buildings, including in-house and external cleaning services, to produce a green cleaning program that safeguards human health and the environment. The standard takes a systems approach with cleaning. Assistance is attended to tools and products utilized for cleansing (exactly what is used for cleansing) and consists of personnel training and planning (how cleaning is done). The requirement also includes emphasis on ecological enhancements that minimize toxicity, waste, and exposure to both structure occupants and custodial personnel. The requirement can work as a tool to assist business start to take action to improve their cleaning service and is offered for Green Seal accreditation. Advantages of G42: Relied on by Purchasers, No Dispute of Interest, Show Leadership, Open Doors to New Organisation.