From the day our doors opened in 1989 CSI International, Inc. has always been a customer oriented and results driven organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, involves every level of employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all departments and levels of the organization to insure that all employees continuously meet or surpass our customer’s needs. CSI’s upper management team has committed to organize its Night Custodial Services strategy and operations around our customer’s needs, and to create and strengthen a way of life with high employee participation. Quality for CSI is a process of continued advancement, not just an observation platform. What that means is supervisors and management must enforce a set directive of Night Custodial Services every employee follows and trusts. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for evaluating job performance, implementing training programs and recognizing and surpassing our customer’s expectations. With these things in mind CSI has deployed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These inspection documents will provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Night Custodial Services. Every company has different requirements that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI deploys several traditional validation tools to ensure that we are continually providing the Night Custodial Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy place of employment for all our staff and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated buildings worldwide to start using green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the shared task of supervisors and employees at every level of the CSI company. Every staff member is trained and held responsible to reach the goal of eliminating the exterior’s impact on the local environment and to stress and execute environmentally safe, low impact cleaning chemicals and practices. CSI understands that the concept of stewardship-- "the duty for handling, performing or monitoring the quality, state or condition of a industrial or institutional building"- is essential to the green cleaning perspective and integral to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have actually been developed by leaders of the green cleaning movement. These concepts will help in our efforts to be good stewards of the structures we service, their residents, our workers, and the general environment. Tidy for health very first and look second, Lessen human exposure to contaminants and cleaning products, Acknowledge cleaning as an ecological health benefit, Devote to occupational advancement of cleaning workers, Communicate the value of healthy buildings, Decrease moisture, chemical and particle residue when cleansing, Make sure employee and occupant security, Contain and reduce all contaminants getting in the structure, Dispose of cleansing products in environmentally safe methods, Establish and record regular upkeep schedules.