From our start in 1989 CSI International, Inc. has been a customer oriented and quality demanding company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are relayed to all facets of the company to insure that all employees consistently meet or surpass our client’s expectations. CSI’s upper management team has worked to organize its Quality Building Services strategy and operations around our customer’s requirements, and to create and strengthen a culture with high employee participation. Quality for CSI is a challenge of continued improvement, not just an inspection program. It means supervision and management must communicate a standard of Quality Building Services every employee understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, implementing training programs and identifying and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These analysis reports are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Building Services. Every company has different requirements that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI uses many traditional validation tools to ensure that we are consistently providing the Quality Building Services promised with uncompromising quality. CSI's ecologically responsible products paired with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, consisting of low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" assists in decreasing direct exposure to possibly harmful chemicals that can endanger the health and wellness of building residents, visitors and the cleaning personnels plus reducing the unfavorable effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Productivity, Improve Morale, Reduce Sick days and Associated Health Care Expenses, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, goals goals and procedures of the Council, and it constantly gathers input from USGBC subscription and outdoors specialists whose participation represents a diverse and broad union of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well recognized accreditation standard that differentiates green structures by style, building and operation from the remainder of the market, is a design guideline to move structure construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning clothes where applicable, Motivating customers to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Install and use washer and dryer facilities to launder micro fiber mops and clothes where relevant, Distribution of our survey cards to collect resident feedback so that we can evaluate and enhance our procedures and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically saving where facilities approval where possible. CSI can help you reach LEED Certification by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.