From our start in 1989 CSI International, Inc. has always been a client focused and quality demanding organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s demands, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all departments and levels of the organization to insure that we consistently meet or surpass our customer’s requirements. CSI’s upper management team has worked to organize its Building Services strategy and operations around our customer’s needs, and to create and sustain a culture with full employee involvement. Quality for CSI is a process of continuous advancement, not just an examination protocol. What that means is supervision and management must enforce a set directive of Building Services every employee comprehends and has faith in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, implementing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers receive periodic quality reports by email or hard copy. These analysis reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Building Services. Every facility has unique challenges that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the attainment of service excellence for the client. CSI utilizes several traditional validation tools to guarantee that we are consistently delivering the Building Services promised with the best quality. CSI's ecologically responsible products coupled with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, consisting of low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" assists in decreasing direct exposure to possibly harmful chemicals that can threaten the health and safety of structure residents, visitors and the cleaning personnels plus lowering the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Employee Efficiency, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Minimize Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, goals goals and processes of the Council, and it constantly garners input from USGBC membership and outdoors experts whose involvement represents a varied and broad coalition of structure industry stakeholders. Management in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well recognized accreditation requirement that differentiates green structures by style, construction and operation from the rest of the market, is a design standard to move building construction and operation toward sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothing where relevant, Encouraging clients to use only "Green Sealed" consumables products, Administer center recycling programs, Set up and utilize washer and dryer facilities to launder micro fiber mops and clothes where appropriate, Distribution of our survey cards to gather occupant feedback so that we can examine and improve our processes and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically saving where centers approval where possible. CSI can help you reach LEED Certification by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.