From the beginning in 1989 CSI International, Inc. has been a customer focused and results demanding organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all departments and levels of the company to make sure that all employees continuously reach or exceed our client’s requirements. CSI’s senior management team has worked to organize its Building Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with high employee involvement. Quality for CSI is a challenge of continued improvement, not just an examination protocol. It means supervision and management must relay a standard of Building Services the line worker follows and trusts. To meet this challenge CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality process throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for gauging job performance, executing training programs and recognizing and exceeding our customer’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These inspection documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Building Services. Every company has different requirements that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the customer. CSI utilizes multiple traditional validation tools to ensure that we are consistently delivering the Building Services promised with the best quality. CSI takes an active function in recycling and waste reduction and will comply with its customers recycling procedures. We are responsible to establish, manage, and totally support the established Recycling Program of CSI and those of each of our clients in addition to our employees. Our duties include: Corporate and Field Management, Website Supervisors and Supervisors: Stimulate the interest of our staff members in the importance of ecological and recycling practices, Encourage participation and promote a favorable attitude to recycling, Serve as an intermediary in between CSI and our customers, Assist our customers with the implementation of their recycling treatments, Abide by governmental guidelines concerning the reduction, reuse, recycling and healing of waste items. Company Employees: Take an active role by following the recycling procedures, Have a favorable attitude to waste reduction and recycling within your working area, Suggest or recommend ways of decreasing waste. At our Customers' center-- All CSI workers should follow the facility's recycling program and the following steps: Usage separate containers to gather recyclable documents, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Usage different containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and put it in the recycling compactor or container for exclusive info, Do not discard disposable gloves in the garbage containers, Recycle all packaging products for our cleansing items, Consult with your Supervisor or the Recycling Planner of the center for any additional info concerning the center's recycling treatments. CSI LOWERS, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage different containers for trash and recyclable products at your desk and main areas, Print double sided (conserves as much as 50%), Uses paperless payroll system to alleviate paper checks to help lessen the general environmental footprint of our organization, Print just when needed, Proof checks out documents for mistakes before printing to prevent waste, Sends email memos to conserve paper, Avoids printing e-mails, Reviews any hard copy storage, replace with a back- up hard disk drive for central storage, Uses e-mail instead of corresponding by post, Changes equipment off totally in the evening and at weekends, Puts equipment on power save where possible, Purchases long lasting equipment, Has paper recycling stations beside copy machines and printers, Utilizes energy effective light bulbs (Typically they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Reuses tidy side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to use paper for more than one function, Recycles inbound packaging and boxes for outgoing shipments, Removes plastic beverage cups from the water cooler and utilize reusable mugs, Repairs furniture where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant material (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, throws caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and mobile phones.