From our start in 1989 CSI International, Inc. has always been a customer focused and quality guided company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all facets of the organization to make sure that all employees consistently meet or exceed our customer’s expectations. CSI’s senior management team has worked to organize its Business Facility Management strategy and operations to be in line with our customer’s requirements, and to create and strengthen a culture with high employee participation. Quality for CSI is a task of continuous enhancement, not just an inspection program. It means supervisors and management must relay a set directive of Business Facility Management everyone follows and trusts. To meet this challenge CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for evaluating job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These inspection reports are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Facility Management. Every building has different requirements that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI utilizes several traditional validation tools to ensure that we are consistently delivering the Business Facility Management promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy working environment for all our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings worldwide. The Order also established what green cleaning was for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that diminish indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the shared responsibility of management and employees at all stages of the CSI organization. Every staff member is trained and held accountable to achieve the goal of reducing the exterior’s impact on the local environment and to stress and practice environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the responsibility for managing, supervising the quality or carrying out, state or condition of a business or institutional structure"- is essential to the green cleaning point of view and essential to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have actually been developed by leaders of the green cleaning motion. These principles will assist in our efforts to be good stewards of the buildings we service, their occupants, our staff members, and the general environment. Tidy for health first and look 2nd, Decrease human exposure to impurities and cleansing products, Recognize cleansing as an environmental health advantage, Devote to occupational advancement of cleaning workers, Communicate the value of healthy structures, Decrease wetness, chemical and particle residue when cleaning, Ensure employee and resident security, Contain and decrease all contaminants entering the building, Dispose of cleansing items in ecologically safe methods, Establish and record routine maintenance schedules.