From our inception in 1989 CSI International, Inc. has always been a customer focused and results guided company. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes every employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the company to make sure that all employees consistently meet or exceed our client’s requirements. CSI’s senior management team has worked to organize its Environmental Services strategy and operations around our customer’s needs, and to create and sustain a way of life with high employee participation. Quality for CSI is a task of continued advancement, not just an inspection program. It means supervision and management must relay a set directive of Environmental Services every employee understands and believes in. To meet this challenge CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for evaluating job performance, implementing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients will get regular quality reports by email or hard copy. These update overview reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmental Services. Every company has different requirements that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI uses many standard validation tools to ensure that we are continually providing the Environmental Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleansing Solutions GS-42, develops environmental requirements for cleaning provider of commercial, public, and institutional buildings, including in-house and external cleaning company, to develop a green cleaning program that protects human health and the environment. The standard takes a systems approach with cleansing. Assistance is attended to tools and products utilized for cleansing (exactly what is utilized for cleaning) and includes personnel training and preparation (how cleaning is done). The standard also includes focus on ecological improvements that lower toxicity, waste, and direct exposure to both structure residents and custodial staff. The standard can serve as a tool to help companies start to do something about it to improve their cleaning company and is available for Green Seal accreditation. Benefits of G42: Trusted by Purchasers, No Conflict of Interest, Demonstrate Management, Open Doors to New Organisation.