From our inception in 1989 CSI International, Inc. has always been a customer oriented and results guided organization. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s expectations, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all departments and levels of the organization to make sure that all employees consistently meet or surpass our client’s needs. CSI’s upper management team has worked to organize its Human Resources Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a process of continuous enhancement, not just an observation platform. What that means is supervisors and management must relay a standard of Human Resources Services every employee follows and trusts. To meet this challenge CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for measuring job performance, implementing training programs and acknowledging and surpassing our client’s expectations. With this in mind CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers receive periodic quality reports by email or hard copy. These inspection reports are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Human Resources Services. Every company has different requirements that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are consistently providing the Human Resources Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy working environment for all our employees and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the facility managers of more than 100,000 federally owned or operated facilities globally to begin the use of green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintaining of a healthy workplace is the joint task of management and staff at all stages of the CSI organization. All staff is trained and held responsible to reach the goal of minimizing the exterior’s role on the local environment and to highlight and execute environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the obligation for managing, supervising the quality or performing, state or condition of a business or institutional building"- is important to the green cleaning point of view and essential to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been established by pioneers of the green cleansing motion. These concepts will help in our efforts to be excellent stewards of the structures we service, their residents, our staff members, and the overall environment. Tidy for health first and appearance second, Minimize human exposure to impurities and cleansing products, Recognize cleansing as an ecological health advantage, Dedicate to occupational development of cleansing workers, Interact the worth of healthy buildings, Decrease particle, wetness and chemical residue when cleaning, Make sure employee and occupant security, Contain and decrease all toxins getting in the building, Dispose of cleaning products in environmentally safe methods, Establish and record regular maintenance schedules.