From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and results demanding company. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s demands, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management process, and a set of rules that are relayed to all facets of the organization to insure that we consistently meet or surpass our customer’s expectations. CSI’s senior management team has dedicated themselves to organize its Safe Cleaning Services strategy and operations around our customer’s needs, and to create and sustain a culture with full employee involvement. Quality for CSI is a process of continuous enhancement, not just an inspection program. What that means is supervision and management must relay a standard of Safe Cleaning Services the line worker comprehends and has faith in. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for assessing job performance, executing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These analysis documents are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Cleaning Services. Every building has unique challenges that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the attainment of service excellence for the customer. CSI utilizes many standard validation tools to guarantee that we are continually delivering the Safe Cleaning Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy working environment for all our employees and your building’s tenants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated buildings worldwide to begin the use of green cleaning products. Executive Order 13101 also clarified what green cleaning is for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that minimize indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintaining of a healthy workplace is the joint responsibility of management and staff at all stages of the CSI company. Every staff member is trained and held responsible to achieve the goal of reducing the exterior’s role on the local territory and to highlight and practice environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the obligation for managing, performing or monitoring the quality, state or condition of a industrial or institutional structure"- is vital to the green cleaning perspective and important to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have been established by pioneers of the green cleansing movement. These principles will assist in our efforts to be excellent stewards of the buildings we service, their occupants, our workers, and the total environment. Clean for health very first and appearance 2nd, Reduce human direct exposure to pollutants and cleaning items, Recognize cleaning as an environmental health benefit, Commit to occupational advancement of cleaning personnel, Interact the value of healthy structures, Reduce particle, chemical and moisture residue when cleansing, Guarantee worker and resident security, Contain and lower all contaminants going into the building, Dispose of cleansing items in ecologically safe ways, Develop and document regular maintenance schedules.