From the day our doors opened in 1989 CSI International, Inc. has always been a customer oriented and results guided company. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are relayed to all departments and levels of the organization to make sure that we continuously meet or exceed our client’s expectations. CSI’s upper management team has dedicated themselves to organize its Safe Facility Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a process of continued enhancement, not just an examination protocol. What that means is supervision and management must enforce a standard of Safe Facility Services everyone follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for gauging job performance, executing training programs and recognizing and surpassing our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These analysis reports will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Facility Services. Every facility has unique situations that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the achievement of service excellence for the client. CSI deploys many traditional validation tools to ensure that we are continually delivering the Safe Facility Services promised with uncompromising quality. CSI's ecologically responsible items paired with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" assists in decreasing exposure to possibly harmful chemicals that can threaten the health and safety of building residents, visitors and the cleansing personnels plus reducing the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Performance, Improve Spirits, Reduce Sick days and Associated Healthcare Costs, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Plan Waste with Recyclable Packaging. LEED is a product of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing principles, goals goals and processes of the Council, and it continuously garners input from USGBC membership and outside specialists whose involvement represents a diverse and broad union of structure market stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well acknowledged certification requirement that identifies green buildings by style, building and construction and operation from the rest of the market, is a design standard to move building construction and operation towards sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothes where applicable, Encouraging customers to utilize just "Green Sealed" consumables products, Administer center recycling programs, Install and use washer and dryer centers to launder micro fiber mops and clothes where suitable, Distribution of our study cards to collect occupant feedback so that we can examine and improve our procedures and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally saving where centers approval where possible. CSI can assist you reach LEED Certification by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.