From our start in 1989 CSI International, Inc. has been a customer oriented and quality guided organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s needs, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all departments and levels of the organization to insure that all employees continuously meet or exceed our customer’s expectations. CSI’s senior management team has committed to organize its Leed Green Nation Building Services strategy and operations around our customer’s requirements, and to develop and sustain a culture with full employee involvement. Quality for CSI is a process of continued advancement, not just an examination protocol. It means supervision and management must enforce a standard of Leed Green Nation Building Services the line worker follows and trusts. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These update overview reports will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Building Services. Every building has unique situations that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys multiple standard validation tools to guarantee that we are continually delivering the Leed Green Nation Building Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy workplace for every one of our employees and your building’s occupants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the building managers of more than 100,000 federally owned or operated buildings globally to begin using green cleaning products. Executive Order 13101 also clarified what green cleaning is for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that minimize indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy environment is the shared responsibility of supervisors and employees at all levels of the CSI organization. All staff is trained and held responsible to reach the goal of minimizing the exterior’s role on the local environment and to highlight and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the duty for managing, carrying out or monitoring the quality, state or condition of a industrial or institutional structure"- is important to the green cleaning point of view and integral to the success of our green cleansing program. CSI is devoted to follow a set of stewardship principles that have been established by leaders of the green cleansing motion. These principles will help in our efforts to be great stewards of the structures we service, their occupants, our workers, and the general environment. Tidy for health very first and appearance second, Decrease human direct exposure to impurities and cleaning products, Recognize cleansing as an environmental health advantage, Devote to occupational advancement of cleaning workers, Communicate the value of healthy buildings, Lessen chemical, particle and moisture residue when cleaning, Make sure worker and resident safety, Contain and lower all toxins entering the building, Dispose of cleaning items in environmentally safe ways, Develop and document routine upkeep schedules.