From our start in 1989 CSI International, Inc. has always been a customer oriented and results driven organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s expectations, involves every level of employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all facets of the company to make sure that we consistently reach or exceed our client’s needs. CSI’s senior management team has committed to organize its Leed Green Nation Building Services strategy and operations around our customer’s needs, and to develop and sustain a culture with high employee participation. Quality for CSI is a challenge of continued advancement, not just an examination protocol. It means supervision and management must relay a standard of Leed Green Nation Building Services every employee comprehends and has faith in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for evaluating job performance, implementing training programs and recognizing and surpassing our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients receive regular quality reports by email or hard copy. These inspection documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Building Services. Every facility has unique situations that demand we customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the attainment of service excellence for the customer. CSI deploys multiple standard validation tools to ensure that we are consistently delivering the Leed Green Nation Building Services promised with uncompromising quality. CSI's ecologically accountable items combined with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" assists in decreasing exposure to possibly damaging chemicals that can threaten the health and wellness of structure occupants, visitors and the cleaning personnels plus decreasing the negative influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Worker Efficiency, Improve Morale, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, objectives objectives and processes of the Council, and it continually garners input from USGBC membership and outdoors specialists whose involvement represents a varied and broad union of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most substantial, authoritative and well recognized accreditation standard that distinguishes green structures by design, building and operation from the remainder of the market, is a design guideline to move structure construction and operation toward sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothes where appropriate, Encouraging clients to use just "Green Sealed" consumables items, Administer center recycling programs, Set up and make use of washer and dryer facilities to launder micro fiber mops and clothes where relevant, Circulation of our study cards to gather occupant feedback so that we can evaluate and enhance our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.