From our inception in 1989 CSI International, Inc. has been a customer focused and quality demanding organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all facets of the organization to make sure that all employees consistently reach or surpass our customer’s needs. CSI’s upper management team has worked to organize its Leed Green Nation Building Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with full employee participation. Quality for CSI is a process of continued advancement, not just an inspection program. What that means is supervisors and management must communicate a standard of Leed Green Nation Building Services every employee understands and believes in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for gauging job performance, executing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These update overview reports are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Building Services. Every building has unique challenges that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys several traditional validation tools to guarantee that we are continually delivering the Leed Green Nation Building Services promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleaning Solutions GS-42, develops ecological requirements for cleaning up service providers of business, public, and institutional structures, including in-house and external cleaning company, to create a green cleaning program that safeguards human health and the environment. The standard takes a systems approach with cleansing. Assistance is attended to tools and products used for cleansing (exactly what is used for cleaning) and consists of staff training and preparation (how cleaning is done). The standard also includes emphasis on environmental improvements that lower toxicity, waste, and direct exposure to both structure residents and custodial personnel. The requirement can act as a tool to help companies start to act to enhance their cleaning service and is readily available for Green Seal accreditation. Benefits of G42: Trusted by Buyers, No Dispute of Interest, Demonstrate Management, Open Doors to New Service.