From our start in 1989 CSI International, Inc. has always been a client focused and results guided organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes every employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all facets of the organization to insure that we consistently reach or exceed our customer’s requirements. CSI’s senior management team has committed to organize its Leed Green Nation Building Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a challenge of continued advancement, not just an inspection program. It means supervisors and management must communicate a set directive of Leed Green Nation Building Services the line worker comprehends and has faith in. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality process throughout all aspects of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for gauging job performance, executing training programs and identifying and surpassing our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients receive regular quality reports by email or hard copy. These analysis documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Building Services. Every facility has unique situations that require us to customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI utilizes many traditional validation tools to guarantee that we are continually providing the Leed Green Nation Building Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy workplace for every one of our staff and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings worldwide. The Order also defined green cleaning for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of products that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintaining of a healthy environment is the shared task of management and employees at all stages of the CSI company. All staff is trained and held accountable to reach the goal of minimizing the exterior’s impact on the local environment and to emphasize and exercise environmentally safe, low impact cleaning chemicals and practices. CSI understands that the principle of stewardship-- "the duty for managing, supervising the quality or conducting, state or condition of a commercial or institutional building"- is necessary to the green cleansing point of view and essential to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have actually been established by leaders of the green cleansing motion. These principles will assist in our efforts to be great stewards of the buildings we service, their residents, our employees, and the total environment. Tidy for health very first and appearance second, Lessen human direct exposure to pollutants and cleaning products, Recognize cleaning as an ecological health benefit, Commit to occupational advancement of cleaning personnel, Interact the value of healthy structures, Reduce chemical, particle and wetness residue when cleaning, Ensure employee and resident safety, Contain and reduce all toxins entering the structure, Dispose of cleansing products in environmentally safe ways, Develop and record regular upkeep schedules.