From our inception in 1989 CSI International, Inc. has been a client oriented and results guided company. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s demands, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all facets of the company to insure that we consistently meet or surpass our client’s requirements. CSI’s upper management team has dedicated themselves to organize its Corporate Building Maintenance strategy and operations around our customer’s needs, and to create and strengthen a way of life with high employee participation. Quality for CSI is a challenge of continued enhancement, not just an observation platform. What that means is supervision and management must relay a set directive of Corporate Building Maintenance every employee understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for evaluating job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Building Maintenance. Every company has different requirements that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achievement of service excellence for the customer. CSI deploys multiple traditional validation tools to guarantee that we are continually delivering the Corporate Building Maintenance promised with the best quality. CSI takes an active role in recycling and waste decrease and will adhere to its customers recycling procedures. We are accountable to establish, manage, and fully support the established Recycling Program of CSI and those of each of our customers as well as our employees. Our duties include: Corporate and Field Management, Website Managers and Supervisors: Stimulate the interest of our workers in the importance of environmental and recycling practices, Encourage involvement and promote a favorable mindset to recycling, Serve as a liaison between CSI and our clients, Assist our customers with the application of their recycling procedures, Abide by governmental guidelines worrying the decrease, reuse, recycling and recovery of waste products. Company Employees: Take an active function by following the recycling procedures, Have a positive attitude to waste reduction and recycling within your workspace, Recommend or suggest methods of decreasing waste. At our Clients' center-- All CSI workers should follow the facility's recycling program and the following steps: Usage different containers to collect recyclable papers, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for gathering recycling paper, Use different containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for exclusive information, Do not throw away disposable gloves in the trash containers, Recycle all packing products for our cleaning products, Consult with your Manager or the Recycling Coordinator of the facility for any additional info relating to the center's recycling procedures. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Use different containers for garbage and recyclable products at your desk and main areas, Print double sided (conserves as much as 50%), Utilizes paperless payroll system to ease paper checks to help reduce the total environmental footprint of our organization, Print just when required, Evidence checks out files for mistakes prior to printing to avoid waste, Sends e-mail memos to conserve paper, Avoids printing emails, Evaluates any paper copy storage, replace with a back- up hard drive for centralized storage, Utilizes email instead of corresponding by post, Changes equipment off entirely at night and at weekends, Puts equipment on power save where possible, Purchases long lasting equipment, Has paper recycling stations next to photocopiers and printers, Uses energy effective light bulbs (Usually they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Recycles clean side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one purpose, Reuses inbound product packaging and boxes for outgoing deliveries, Removes plastic drink cups from the water cooler and use multiple-use mugs, Fixes furnishings where possible or donate it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and cellphones.