From our start in 1989 CSI International, Inc. has been a client oriented and results guided company. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all departments and levels of the company to insure that all employees continuously reach or exceed our customer’s needs. CSI’s senior management team has worked to organize its Environmentally Safe Janitorial strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with high employee participation. Quality for CSI is a task of continuous improvement, not just an observation platform. It means supervision and management must relay a set directive of Environmentally Safe Janitorial every employee follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality procedures throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and acknowledging and exceeding our client’s expectations. With this in mind CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers will get periodic quality reports via email or print copy. These update overview reports will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Janitorial. Every company has different requirements that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achievement of service excellence for the client. CSI utilizes many traditional validation tools to ensure that we are consistently providing the Environmentally Safe Janitorial promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleaning Providers GS-42, develops ecological requirements for cleaning up service providers of industrial, public, and institutional structures, including in-house and external cleaning company, to produce a green cleansing program that safeguards human health and the environment. The basic takes a systems approach with cleaning. Guidance is offered tools and items used for cleansing (exactly what is used for cleansing) and consists of staff training and planning (how cleansing is done). The standard also includes focus on environmental enhancements that reduce toxicity, waste, and direct exposure to both building residents and custodial personnel. The standard can function as a tool to assist companies begin to do something about it to improve their cleaning company and is readily available for Green Seal accreditation. Advantages of G42: Relied on by Buyers, No Dispute of Interest, Show Leadership, Open Doors to New Organisation.