From our start in 1989 CSI International, Inc. has been a customer focused and quality guided company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all facets of the company to make sure that we consistently meet or surpass our customer’s requirements. CSI’s upper management team has dedicated themselves to organize its Environmentally Safe Janitorial strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with high employee participation. Quality for CSI is a process of continued enhancement, not just an inspection program. It means supervisors and management must relay a standard of Environmentally Safe Janitorial every employee follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all departments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and recognizing and exceeding our client’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These inspection reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Janitorial. Every company has unique situations that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the achievement of service excellence for the customer. CSI uses several standard validation tools to ensure that we are continually providing the Environmentally Safe Janitorial promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleansing Providers GS-42, develops ecological requirements for cleaning up service providers of commercial, public, and institutional structures, consisting of in-house and external cleaning services, to produce a green cleansing program that protects human health and the environment. The basic takes a systems approach with cleaning. Assistance is provided for tools and items used for cleansing (exactly what is utilized for cleansing) and includes staff training and planning (how cleaning is done). The standard likewise consists of emphasis on ecological enhancements that decrease toxicity, waste, and exposure to both structure residents and custodial personnel. The requirement can act as a tool to assist business start to take action to enhance their cleaning company and is offered for Green Seal accreditation. Benefits of G42: Trusted by Purchasers, No Dispute of Interest, Demonstrate Management, Open Doors to New Service.