From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and quality guided organization. The main reason for our Quality Program is the instillment of quality that focuses on customer’s expectations, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of rules that are coordinated to all departments and levels of the organization to insure that we continuously reach or surpass our customer’s requirements. CSI’s senior management team has dedicated themselves to organize its Green Custodial Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with full employee participation. Quality for CSI is a task of continuous improvement, not just an examination protocol. It means supervision and management must communicate a standard of Green Custodial Services everyone understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, implementing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These update overview reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Custodial Services. Every building has different requirements that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI uses many standard validation tools to guarantee that we are consistently delivering the Green Custodial Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleansing Services GS-42, develops ecological requirements for cleaning provider of business, public, and institutional buildings, consisting of in-house and external cleaning services, to create a green cleansing program that secures human health and the environment. The basic takes a systems approach with cleaning. Assistance is provided for tools and products used for cleansing (what is utilized for cleansing) and consists of staff training and preparation (how cleansing is done). The requirement also includes emphasis on ecological enhancements that minimize toxicity, waste, and direct exposure to both building residents and custodial staff. The requirement can function as a tool to assist business begin to act to enhance their cleaning company and is readily available for Green Seal accreditation. Advantages of G42: Relied on by Purchasers, No Conflict of Interest, Demonstrate Management, Open Doors to New Organisation.