From our inception in 1989 CSI International, Inc. has been a customer oriented and quality driven company. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s needs, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are relayed to all departments and levels of the company to insure that we continuously reach or surpass our client’s requirements. CSI’s upper management team has dedicated themselves to organize its Operations Management strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with high employee involvement. Quality for CSI is a process of continued enhancement, not just an examination protocol. It means supervision and management must communicate a set directive of Operations Management the line worker follows and trusts. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for measuring job performance, executing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These update overview documents will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Operations Management. Every facility has different requirements that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI uses several traditional validation tools to guarantee that we are consistently providing the Operations Management promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to providing a clean and healthy working environment for every one of our employees and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the joint job of management and employees at all stages of the CSI organization. All employees are trained and held responsible to achieve the goal of minimizing the exterior’s role on the local territory and to highlight and practice environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the obligation for managing, performing or supervising the quality, state or condition of a commercial or institutional structure"- is vital to the green cleansing point of view and essential to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have actually been developed by leaders of the green cleansing movement. These principles will assist in our efforts to be excellent stewards of the buildings we service, their residents, our employees, and the overall environment. Clean for health first and appearance 2nd, Reduce human direct exposure to contaminants and cleansing items, Acknowledge cleaning as an ecological health advantage, Commit to occupational advancement of cleansing workers, Interact the worth of healthy buildings, Minimize chemical, particle and moisture residue when cleansing, Guarantee worker and resident security, Contain and minimize all contaminants getting in the building, Dispose of cleansing items in environmentally safe ways, Develop and document regular upkeep schedules.