From the beginning in 1989 CSI International, Inc. has always been a customer oriented and quality demanding company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all departments and levels of the company to make sure that we consistently reach or surpass our client’s expectations. CSI’s senior management team has dedicated themselves to organize its Quality Building Maintenance strategy and operations around our customer’s requirements, and to create and strengthen a culture with high employee participation. Quality for CSI is a challenge of continuous improvement, not just an observation platform. What that means is supervision and management must communicate a set directive of Quality Building Maintenance the line worker follows and trusts. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for assessing job performance, executing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These analysis reports will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Building Maintenance. Every facility has different requirements that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achieving of service excellence for the customer. CSI utilizes several traditional validation tools to guarantee that we are continually delivering the Quality Building Maintenance promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to providing a clean and healthy place of employment for all our employees and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. The Order also established what green cleaning was for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that diminish indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the shared task of supervisors and employees at all levels of the CSI company. All staff is trained and held responsible to reach the goal of eliminating the exterior’s impact on the local territory and to highlight and execute environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the duty for handling, monitoring the quality or performing, state or condition of a commercial or institutional structure"- is important to the green cleaning viewpoint and important to the success of our green cleaning program. CSI is devoted to follow a set of stewardship principles that have actually been developed by leaders of the green cleaning motion. These concepts will assist in our efforts to be good stewards of the structures we service, their residents, our workers, and the general environment. Clean for health first and look second, Reduce human direct exposure to impurities and cleansing items, Acknowledge cleansing as an environmental health benefit, Devote to occupational advancement of cleansing personnel, Communicate the value of healthy buildings, Decrease moisture, chemical and particle residue when cleansing, Make sure worker and occupant security, Contain and lower all pollutants getting in the structure, Dispose of cleansing items in ecologically safe methods, Develop and record regular maintenance schedules.